Remote Customer Service Specialist (Ecommerce) (Remote)

GrabJobs

Title: Customer Service Specialist (Ecommerce) Job Type: Full-Time, Remote Timings: 9 PM - 4 AM (Pakistan Standard Time) Overview: We’re looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience . This role combines hands-on support with process improvement and automation. Key Responsibilities: Respond to customer inquiries via email, phone, and chat Assist with orders, shipping, returns, and product questions Manage shipments using ShipStation Troubleshoot delivery issues and order errors Process refunds, replacements, and updates Answer reviews AI & Automation (Key Part of Role) Identify repetitive customer questions and patterns Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.) Create and refine response templates and knowledge base content Train and improve AI responses to match brand voice Monitor performance and suggest improvements to reduce support volume Requirements: 1–3 years of eCommerce customer service experience Must be proficient in ShipStation Strong written and verbal communication skills Comfortable handling both calls and high-volume email support Interest or experience in AI tools, automation, or process improvement

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Remote Customer Service Specialist (Ecommerce) (Remote) in Honolulu, HI vacancy

Remote Customer Service Specialist (Ecommerce) (Remote)
...Title: Customer Service Specialist (Ecommerce) Job Type: Full-Time, Remote Timings: 9 PM - 4 AM (Pakistan Standard Time) Overview: We’re looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI...
Remote work
Full time
GrabJobs
Atlanta, GA
1 day ago
Customer Service Specialist
$15 per hour
...Customer Service Specialist Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune... ...social platforms, streaming apps, ecommerce sites and TV channels, making every screen... ...inbound customer calls. They work remotely to assist customers with their orders...
Remote work
Full time
Local area
Work from home
Worldwide
Monday to Friday
Shift work
Weekday work
Qurate Retail Group
Lawrenceburg, IN
3 days ago
Remote Customer Service Specialist First-Call Resolution
...A leading e-commerce sporting company is seeking a highly skilled Customer Service Representative to provide exceptional support. This remote position involves delivering first-call resolution, responding to inquiries, and assisting customers with orders and product information...
Remote work
Work from home
Flexible hours
Ezarly
New York, NY
3 days ago
Remote Wellness Customer Support Specialist
$50k - $60k
...A growing eCommerce wellness brand is seeking a Customer Service Representative to provide exceptional support for its customers. This full-time, remote role offers a salary of $50,000–$60,000/year, along with health benefits and a flexible work environment. Responsibilities...
Remote work
Full time
Flexible hours
School Result
New York, NY
3 days ago
Supply Chain/Sales Coordinator (major retailers) - hybrid
$26 - $36 per hour
...Commerce & company’s network of customers which all report directly to... ...be able to commute, hybrid remote position in Redondo Beach, CA... ...the communication between our service providers and customers are... ...skills Experience & knowledge ecommerce operations and applications...
Remote work
Hourly pay
Full time
Work at office
Local area
CISMEA GLOBAL INC
Redondo Beach, CA
26 days ago
Customer Service Specialist
...Join the Newstel Talent Pool – Multilingual Customer Service Agents At Newstel Portugal , we’re building a Talent Pool of skilled virtual... ...expanding international projects. Flexible work options : Fully remote across Portugal Access to modern offices near Lisbon and Faro...
Remote work
Flexible hours
GrabJobs
Columbus, OH
4 days ago
Remote Remote Customer Support Representative
...We are currently hiring Customer Support Representatives to join a fast-paced eCommerce support team during Peak season. This is a fully remote opportunity for candidates based in Mexico who... ...We’re Looking For Previous customer service experience Previous call center...
Remote work
Hourly pay
Weekly pay
Contract work
For contractors
Currently hiring
Work at office
GrabJobs
San Jose, CA
12 hours ago
Remote Seasonal Remote Customer Support Representative (English-Speaking) | Mexico
...We are currently hiring Seasonal Customer Support Representatives to join a fast-paced eCommerce support team during Peak season. This is a f ully remote opportunity for candidates based in... ...We’re Looking For Previous customer service experience Previous call center experience...
Remote work
Hourly pay
Weekly pay
Seasonal work
Currently hiring
Work at office
GrabJobs
Anaheim, CA
4 days ago
Client Services Specialist
...processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are... ...showing potential clients how our product/service works Work collaboratively with... ...reviewing records, following up with customers, assist via remote sessions, and update case documentation...
Remote work
Full time
Internship
EBizCharge
Irvine, CA
4 days ago
Senior Accounting Associate
$85k - $115k
...Dallas, TX / Birmingham, ALClient Accounting Services - Technology CAS /Full Time /HybridWork... ...will help fast-growing technology and ecommerce companies build the financial foundation... ...and effective working in a distributed, remote team environment.Proficient in the...
Remote work
Full time
Work at office
Local area
Flexible hours
Aprio
Birmingham, AL
2 days ago
Senior Sales Development Representative
$93k - $119k
...across legal, brand protection, security, ecommerce, and marketing teams. This is more... ...maximize efficiency. Qualify prospective customers and schedule high-quality discovery... .... A one-time home office stipend for remote employees because your setup should work...
Remote work
Home office
Flexible hours
MarqVision
San Francisco, CA
4 days ago
Senior Sales Development Representative
...of ThumbStopper's product(s), services, and marketing initiatives.... ...industry. Analyze prospective customer needs and provide... ...mixed-mode environment (onsite, remote, or hybrid), including consistent... ...provider of digital retailing, eCommerce, digital marketing and eCatalog...
Remote work
Temporary work
Work at office
Local area
LeadVenture
Tampa, FL
2 days ago
Customer Service Specialist
$19 per hour
...NoGigiddy is seeking a Remote Customer Service Agent to join their vibrant team. In this role, you'll be providing exceptional service and support to a varied clientele while working from home. Responsibilities include addressing customer inquiries, resolving issues...
Remote work
Work from home
Flexible hours
NoGigiddy
Denver, CO
3 days ago
Customer Service Specialist
...Sweetepictravels is seeking a Remote Customer Support Team Lead to act as the primary liaison for clients, delivering top-tier service across channels and driving satisfaction from a home-based setting. The role emphasizes outbound outreach, HIPAA-compliant handling...
Remote work
Work from home
Sweetepictravels
Scottsdale, AZ
3 days ago
Customer Service Specialist
...The Sydney Call Centre is seeking a full-time remote Customer Service Representative (Manitoba) to handle inbound calls, troubleshoot issues, and support customers for leading brands. You will work from home across the country, participate in training, and have opportunities...
Remote work
Full time
Work from home
The Sydney Call Centre
New York, NY
3 days ago
Customer Service Specialist
...BluHouse Virtual Call Center, LLC is seeking a Remote Customer Service Representative to support top-tier brands from home, based in Virginia Beach. The role emphasizes reliability, structure, and accountability, with opportunities to earn based on time and effort....
Remote work
Work from home
Flexible hours
BluHouse Virtual Call Center, LLC
Virginia Beach, VA
19 hours ago
Customer Service Specialist
...Maximus is currently seeking Customer Service Representatives to support FEMA. The role handles calls and processes disaster assistance applications for a designated geographic area, with a remote work-from-home setup requiring residency within 75 miles of Oklahoma City...
Remote work
Temporary work
Work from home
Shift work
Sacbar
Oklahoma City, OK
3 days ago
Accounting Associate
$70k - $100k
...Associate Join Aprio's Client Accounting Services team and you will help clients maximize... ...Client Accounting Services Technology & Ecommerce team is looking for an Onboarding Accounting... ...Flexible working environment including remote and hybrid options What's in it for you:...
Remote work
Full time
Local area
Flexible hours
Aprio
Chicago, IL
12 hours ago
Customer Service Specialist
...Superior Virtual Solutions is seeking friendly and detail-oriented individuals for Remote Customer Service Representative roles. This 100% remote position offers flexible scheduling and the chance to work from home while assisting clients with accurate and courteous service...
Remote work
Work from home
Flexible hours
Doist
Plano, TX
3 days ago
Remote Customer Service Specialist - Weekly Pay
A leading benefits firm in the United States is seeking Customer Service Support professionals to work from home. Responsibilities include inbound and outbound calls, scheduling, and engaging with members regarding benefits. Ideal candidates will have strong communication...
Remote work
Weekly pay
Work from home
Flexible hours
Jobsultant Solutions
Cleveland, OH
12 hours ago
Remote Customer Service Specialist - Training Included
...A customer service company is seeking a Customer Service Representative to work from home. The role involves handling customer inquiries and complaints, providing information about products and services, and troubleshooting issues. While previous customer service experience...
Remote work
Full time
Work from home
SALUDOS.com
New York, NY
3 days ago
Customer Service Specialist
...AnswerNet is looking for a remote Customer Service Agent to join our team on a part-time, work-from-home basis. You will handle high volumes of inbound and outbound calls, document interactions, and provide accurate information to customers while following company policies...
Remote work
Part time
Work from home
Home office
AnswerNet
New York, NY
3 days ago
Customer Service Specialist
...Seeking motivated individuals, the part-time Remote Customer Service Representative will assist customers with billing inquiries, ensure accurate account documentation, and provide detailed explanations of account status while working from home in New York. Key responsibilities...
Remote work
Part time
Work from home
Virtual Vocations Inc
United States
3 days ago
Customer Service Specialist
...About the job Remote Travel Customer Representative We are seeking a Remote Travel Customer Representative to support travelers before, during... ...Strong written and verbal communication skills Customer service experience (travel, hospitality, call center, or support...
Remote work
Work from home
Almaaventurera
Downey, CA
3 days ago
Customer Service Specialist
Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible...
Remote work
Work from home
Amazon
United States
3 days ago
Customer Service Specialist
...BluHouse Virtual Call Center, LLC is hiring a Remote Customer Service Representative to support top-tier brands from home. This role is a cornerstone of our customer-first approach, ensuring every interaction is professional, careful, and efficient. Join a trusted remote...
Remote work
Work from home
Flexible hours
BluHouse Virtual Call Center, LLC
Saint Louis, MO
19 hours ago
Customer Service Specialist
...Overview Future Opening: Customer Service Representative — Full Time • Fully Remote - US About the Company Carports Anywhere, located in Starke, Florida, is seeking motivated and outgoing Customer Service Representatives to join our team. In this role, you will provide...
Remote work
Full time
Work from home
Carports Anywhere
New York, NY
3 days ago
Customer Service Specialist
£55 - £120 per hour
...Research assignments. This position offers remote work from home with flexible hours and... ...provide honest feedback on products and services. Compensation ranges £55–£120 per hour;... ...session studies pay £250–£700. No prior customer service experience is required. #J-18808...
Remote work
Hourly pay
Local area
Work from home
Flexible hours
Grand Arcade
Walls, MS
3 days ago
Remote Customer Service Specialist (1099 Contractor)
Faithful Financial Co, LLC is seeking Remote Customer Service Representatives for a work-from-home independent contractor position. Successful candidates will provide support for national client programs and must complete required virtual certification. This role requires...
Remote work
For contractors
Work from home
Faithful Financial Co, LLC
Fort Worth, TX
4 days ago
Customer Service Specialist
...English only is OK. Must be able to work in a fast-paced working environment. Some Customer Service experience in the Electronics Industry is preferred. Someone who has remote work experience is preferred. Will work from home for a temporary period and provide...
Remote work
Temporary work
Work experience placement
Work from home
Interplace
Denver, CO
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Remote Customer Service Specialist (Ecommerce) (Remote). Be the first to apply!