CHIEF OPERATING OFFICER

JOB DESCRIPTION:

The Chief Operations Officer reports to the Chief Executive Officer with primaryresponsibility for the oversight of the organizations line operations. The roleprovides leadership and strategic vision to the organization and is vital todriving results for the organization. Oversee the day-to-day operationsincluding Residential, Day Habilitation, Community Habilitation, Respite,Employment Services, and Clinical Operations (Nursing, Psychology, Crisis) witha focus on optimizing performance, processes and policies as well as setting upand monitoring KPI’s for the organization.

QUALIFICATIONS:

• Master’s Degree in a related field
• Five years of profound experience in operations oversight, leadershipdevelopment, data analytics and building relationships with business andgovernment partners.
• Experience with OPWDD and Justice Center compliance regulations andregulatory policy
• Program leadership experience at the Director level of a non-profitorganizations and vulnerable needs populations
• Exhibit core abilities including relationship building, communication,problem-solving, time-management, leadership, emotional intelligence,decision making, prioritization and delegation
• Intermediate MS Teams and practical experience with databases
• Valid NYS driver’s license & ability to travel as needed

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Leadership
• Drive program development through risk assessments, reviewing opportunitiesfor expansion, measuring
• Participate in business and strategic planning
• Ensure dedication to excellence in supporting individuals with intellectualand developmental disabilities, their families and the Life’s WORC workforce
• Promote a culture of quality and innovation
• Maintain a strong and constructive working relationship with Life’s WORC’sBoard of Directors
• Operations Oversight – Guide and supervise the program departments of theorganization
• Residential – Run care, crisis, behavioral and RN residential function.Provide strategic oversight to residential teams.
• Day Hab, Comm. Hab, Employment Services & Respite - Oversee care and outcomesfor the non-residential functions, providing strategic oversight (includingrelevant crisis, behavioral and RN residential functions).
• Quality Assurance – Oversight of related program protocols, compliancestandards, risk management and protection of fiscal liabilities.
• Person Centered Support – Integrating and expanding philosophy throughout theorganization
• Coordinate inter and intradepartmental operations
• Develop systems and protocols consistent with regulatory guidance andorganization best practice standards.

Data Analytics and Reporting

• Establish benchmarks and KPI’s to monitor operations of organization withanalysis and reporting
• Maintain compliance with all appropriate legal, regulatory and programmaticrequirements or accreditation bodies
• Report monthly, quarterly and annually on organizational data

CORE COMPETENCIES REQUIRED FOR THIS POSITION:

• Mission focused – Catalyze other’s commitment to mission, driving performanceand professional motivations
• Brand Steward – Understand role in growing and protecting the reputation andresults of the organization
• Business Acumen – Possess a high-level of broad business and managementskills to generate financial support and sustainability for the organization
• Results driven – Dedicated to team accountability to measurable goals for theorganization
• Develop talent – Attracts, selects and develops the best talent for currentand future business needs
• Build networks – Effectively builds formal and informal relationship networksinside and outside the organization leveraging the organizations presence,relationships and strategy
• Balance Stakeholders – Anticipates and balances the needs of multiplestakeholders
• Culture & DEIA focus – Foster our Values (Responsibility to One Another, HighQuality Supports and Services, Teamwork, and Communication). Recognize thevalue different perspectives and cultures bring to the organization. Envisionand convey an inspiring and relevant future state.
• Instills trust – Gains the confidence and trust of others through honesty,integrity, and authenticity
• Interpersonal savvy – Relates openly and comfortably with diverse groups ofpeople