Shift Manager

POSITION PURPOSE

The Shift Manager position creates legendary experiences for guests by assisting the

General Manager in managing shift operations, providing support and coaching to team

members to ensure tasks are performed effectively.

RESPONSIBILITIES

• Supervises the operation of the restaurant on a shift-by-shift basis

• Provides support to team members, coaches team member behaviors and is hands

on with all stations

• Conducts pre and post shift meetings

• Diligently follows food and general safety requirements and models behavior that

protects them and others

• Completes all manager tools and administrative duties on time and with integrity

• Manages the balance of labor hours and service efficiency during their shift to meet

labor guidelines without sacrificing guest service

• Supports execution of all sales building initiatives

• Assists the General Manager with interviewing, onboarding, training, development

and retention of team members

• Stays current on all federal, state, local and company required training and

certifications

• Other duties as assigned

KNOWLEDGE/SKILLS

• General knowledge of labor laws, health codes, safe food handling and sanitation,

safety and security systems and procedures and computer operations

• Strong people management and communication and interpersonal skills

• Superior guest service and hospitality skills

• Skill in time management and organization with attention to detail

• Self-motivated and a passion for teaching others

• Ability to read and comprehend written materials and perform basic to intermediate

mathematical computations

• Ability to maintain a high degree of pace and intensity for an extended period of

time

BUFFALO WILD WINGS CULTURE

Create Legendary Experiences

• Demonstrates a commitment to providing an enjoyable and positive experience for

all guests (internal/external)

• Upholds the knowledge of the organization’s products, offerings and service

standards

• Teaches others what makes us different from our competition and the evolving

playing field around us

• Responds to guest (internal/external) requests and concerns promptly and in a

positive manner

• Impresses guests (internal/external) with exceptional service and helps create

stories worth telling

• Takes action on feedback to improve experiences

Sportsmanship/Fun

• Sees success as the entire team working together

• Creates a fun atmosphere for the guest and the rest of the team

• Partners with others to achieve individual, team and organizational goals

• Asks questions and listens effectively

• Communicates professionally and respectfully

• Maintains a positive attitude, has fun and shows appreciation to fellow team

members

Hustle

• Has a pep in their step providing a high energy event in the restaurant

• Sets and achieves goals

• Quickly recognizes issues and problems that need immediate attention. Uses the

BLAST model and calls a “fumble” to resolve the situation

• Accepts accountability for actions and results

• Shows initiative and a sense of urgency

Spontaneity

• Adaptable while being their own authentic self. Encourages others to be themselves

too

• Looks for and acts on ways to improve business results and team/personal

performance

• Champions, implements and prepares people for change

• Uses imagination and wisdom

• Thinks ahead

Builds Talent

• Attracts, retains and develops the talent within as needed to drive results

• Provides direct, constructive and motivating feedback to improve performance

• Creates a positive morale and spirit on the team and makes work fun

• Empowers the team to perform at their best

EDUCATION/EXPERIENCE

Required

• Minimum 18 years of age

• High school diploma or equivalent

• Certified in any state, county or local food handling requirements

Preferred

• Minimum of two years of restaurant, quick service restaurant experience or Buffalo

Wild Wings experience

PHYSICAL DEMANDS

This position requires frequent standing, sitting, bending, reaching, moving, stooping,

stretching and lifting in a restaurant environment. If asked to perform task outside of

physical capabilities, be sure to notify your manager. These physical requirements may

be accomplished with or without reasonable accommodations.

Buffalo Wild Wings GO has an atmosphere that creates stories worth telling – for our guests
and our team members. With our famous wings and flavors in a streamlined, counter-service
and sports-filled environment, this is the place to start the next phase of your restaurant
management career. Whether you grow in our system here or your game-plan takes you
elsewhere, we want you to have an experience that lasts a lifetime.