Front Desk Associate

Front Desk AssociateWe are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. You will greet members, answer questions, solve issues, and perform administrative duties as needed. You are a natural people person with a passion for health and fitness. You understand the impact you can have through customer service and take pride in creating smiles and resolutions.Job SummaryGreet each member and guest promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym, even while engaged with other guests. Provide security and control to the front door area of the facility. Answer phone by the third ring in a professional and courteous manner and use proper phone greeting techniques and script. Reserve time/make appointments for classes, events, consultations, or other activities sponsored by the gym. Process payments, product purchases, and other cash handling activities.ResponsibilitiesEnthusiastically greet members, prospective members, and guestsProvide a high-level of customer service to all members and effectively resolve issuesHandle front desk activities including answering phones, checking-in members, process payments, etc.Ensure gym systems and processes are followedEnforce facility rules and regulations, ensuring facility is clean and safeQualificationsPrevious customer service experience preferredStrong communication and customer service skillsUpbeat and positive attitude!Passion for health & fitnessBasic computer proficiencyBenefits/PerksFun work environmentFree Gym AccessCompensation: $16.90 per hourOur Mission StatementNSFit started in 1996, formerly known as Iron Club. Over the past 24 years, NSFit has transformed from a 6000 sq ft facility to 7 locations across Northern California. Each location offers something different to meet the needs of their community. We offer cutting edge group exercise classes, to high-quality one on one personal training, child care services, pools, basketball, racquetball, online services, competitive events, and much more. We also love to be a part of our community, participating in outreaches that give back, in addition to our own event we host every Thanksgiving called The Turkey Blast, a community-sponsored event that has fed over 1,000 people over the past 10+ years. Our motto is "Changing a Life is Life-Changing".Our mission is to make our communities healthier one member at a time. So, Come and Join our NSFit Family and be one of the many that are changing lives today.