Account Director

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Overview: The Account Director is responsible for the strategic leadership, operational oversight, and successful delivery of all contractual obligations for the Consolidated Facilities Management (CFM) Services contract covering multiple federal locations. This role ensures performance standards, client satisfaction, compliance, and financial results are achieved in alignment with the Master Consolidated Facilities Management Performance Work Statement and all relevant federal, state, and local regulations. Key Responsibilities: Provide overall direction and management for all facilities management, operations and maintenance, elevator, and landscaping services across contract locations, ensuring compliance with the scope of work, contract requirements, and performance standards. Serve as the primary point of contact for the client (GSA) and act as escalation point for any contractual or operational issues. Oversee all key contract personnel, including Project Managers, Facility Managers, Supervisors, and technical staff, ensuring they meet qualifications, training, and certification requirements as specified in the contract Ensure implementation and adherence to Quality Control Program (QCP) and facilitate audits and reviews per the Quality Assurance Surveillance Plan (QASP). Manage the performance of preventive and corrective maintenance activities, work orders, inspections, and scheduled services in GSA’s National Computerized Maintenance Management System (NCMMS). Lead contract compliance practices, including safety, security, sustainability initiatives, and environmental management; drive adherence to all sustainability and reporting requirements. Oversee contract financial management, budgeting, cost tracking, invoicing, and reporting. Ensure all contract deliverables, reports, and documentation are prepared accurately and submitted on schedule. Drive operational standardization throughout the portfolio. Foster and maintain strong client and stakeholder relationships, addressing issues proactively and ensuring high customer satisfaction. Drive continuous improvement initiatives across all service lines, leveraging industry best practices. Oversee compliance with all wage determinations, Service Contract Act/Davis-Bacon Act provisions, and labor relations requirements for covered employees. Qualifications: Bachelor’s degree in Facilities Management, Engineering, Business Administration, or related field. Minimum 8-10 years of progressive experience in facilities management or related field, with at least 5 years in a senior management role overseeing large, multi-site contracts or government accounts. Experience managing union labor and compliance with collective bargaining agreements preferred. Demonstrated knowledge of federal government contract requirements and performance-based service delivery. Strong leadership, communication, negotiation, and client relationship skills. • Collaborative driven with client and team Ability to obtain and maintain required security clearances and suitability determinations as specified. Relevant professional certifications (e.g., CFM, PMP, LEED AP) are a plus. Personal Leadership: Ability to inspire trust, demonstrate high integrity and ethical standards, adapt and learn quickly. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 140,000.00 – 160,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Chicago, IL If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. 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