Office Manager/Financial Coordinator

Job Description

Job Description

Company Description

Orthodontic Specialists of Seguin and San Marcos, led by Dr. Clark Colville, is dedicated to creating healthy, beautiful smiles for patients of all ages. With over three decades of experience, the practice combines advanced orthodontic technology with a strong commitment to exceptional patient care.

Our team is focused on delivering high-quality care, maintaining efficient scheduling, and creating a positive, welcoming experience for every patient. With locations in Seguin and San Marcos, we are continuing to grow and invest in building a strong, collaborative team.

About the Role

We are seeking a strong, organized, and people-focused Office Manager / Financial Coordinator to support the overall operations and financial performance of our orthodontic practice.

This is a unique opportunity to lead both practice operations and financial coordination, ensuring a seamless experience for patients while driving efficiency, accountability, and team performance.

The ideal candidate brings both:

• A confident leadership presence with the ability to guide a team and manage operations
• A detail-oriented approach to financial coordination, supporting patients with clarity and compassion

Key Responsibilities

Practice Operations & Leadership

• Oversee daily operations to ensure a smooth, efficient, and positive patient experience
• Support scheduling optimization, patient flow, and overall office performance
• Lead, coach, and support team members in alignment with practice expectations
• Partner with the doctor and EPIC4 leadership on performance, staffing, and growth initiatives

Financial Coordination & Revenue Cycle

• Verify insurance eligibility and benefits for scheduled patients
• Present treatment plans, explain financial options, and review patient responsibilities
• Manage billing, insurance claims, and collections processes
• Follow up on outstanding claims and ensure timely resolution
• Maintain accurate financial records and account reconciliation

Team & Patient Experience

• Foster a positive, professional, and team-oriented culture
• Address patient questions and concerns with empathy and clarity
• Ensure patients feel confident and informed about their care and financial options

Compliance & Administration

• Ensure adherence to HIPAA, OSHA, and practice policies
• Support reporting, documentation, and operational processes
• Act as a liaison between the practice and EPIC4 support teams

What We’re Looking For

• Experience in dental, orthodontic, or healthcare office management and/or financial coordination
• Strong understanding of insurance, billing, and patient account management
• Proven ability to lead, coach, and support a team
• Highly organized with strong attention to detail
• Excellent communication skills and a patient-first mindset
• Ability to balance big-picture thinking with day-to-day execution

Why Join Us

• Supportive, team-oriented environment
• Opportunity to grow within a multi-location organization
• Meaningful work helping patients navigate their care with confidence
• Competitive compensation and benefits