Business Analyst

Job: Business Analyst - Advanced SoSC
Job ID: 13414
Client: State of SC (Spartanburg County Information Technologies)
Location: Spartanburg, SC (Fully Onsite - light travel to County offices and facilities. Candidate MUST be a SC resident or willing to commute/relocate at own expense prior to starting).
Duration: 12 months (Possibility for Extension: Yes) I. Project Scope & Objective

The Business Analyst will serve as the discovery and analysis lead for the County's Documentation Recovery initiative, supporting the Cybersecurity Program. Working across Information Technologies and with key stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts (SMEs), document current-state processes, identify gaps, and organize findings. This work materially improves operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance, reducing reliance on institutional knowledge.

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

1. 10+ years of demonstrated business analysis experience in complex IT or technology environments.
2. Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
3. Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
4. Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
5. Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
6. Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
7. Excellent written, verbal, organizational, and analytical skills with the ability to manage multiple workstreams with limited supervision.

1. Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.
2. Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
3. Experience with SharePoint-based documentation repositories and governance.
4. Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
5. Government or other highly regulated environment experience.

• Required: Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience. (Demonstrated experience and quality of prior work are more important than a specific certification).
• Preferred: CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification.

• Interview Process: Resume and work-product/portfolio review followed by one panel interview with IT leadership and SMEs.
• Portfolio Requirement: Candidates should provide sanitized examples of prior business-analysis deliverables (e.g., process maps, workflow diagrams, requirements documents, current-state assessments, matrices). Portfolio quality and the ability to explain its development are key selection factors.
• Sub-Vendor Policy: Withdrawn candidates will not be permitted to be replaced. Sub-vendors are permitted only 1 level deep (Sub Vendor usage form required).