Administrative Assistant

Job Title

The purpose of the position is to provide a first point of contact to the department or the City.

Job Description

Our Core Values We LOVE DeSoto L- We lift up our community O- We take ownership of our collective performance V- We value and respect all employees E- We empower employees to grow

The purpose of the position is to provide a first point of contact to the department or the City. This is accomplished by greeting visitors; responding to calls and inquiries as the first point of contact; referring calls and visitors to the proper location; receiving and processing monies; maintaining data and information;, and receiving and distributing mail. Other duties include responding to requests; answering inquiries; researching information; and filing and maintaining documentation.

Specific Duties and Responsibilities

• Provides receptionist support to the assigned department by receiving and screening calls; providing answers and assistance to citizens; greeting and directing callers and visitors; receiving complaints and routing them to the appropriate person or department; and taking and delivering messages.
• Maintains required records and documents by entering and reviewing data; filing or processing documents, permits, rentals, or other information; and ensuring receipt.
• Processes mail by receiving and sorting correspondence; monitoring and processing postage; monitoring postage; and notifying or distributing mail to staff or departments.
• Reviews and maintains information by entering data and requests; reviewing information; researching and responding to inquiries and requests for documents; ensuring confidentiality; conferring with other staff or departments; and scheduling related calendar events.
• Processes payments by entering information and data; calculating bills; posting transactions; verifying monies received; balancing funds; and preparing bank deposits.

Qualifications

• High School graduation or equivalent
• Two years of experience in customer service

Supplemental Information

• Ability to effectively communicate, both verbally and in writing, with co-workers, the public, and elected and appointed officials
• Ability to count monies and process payments
• Skill in the operation and use of standard office software which includes databases and presentation programs, along with standard Microsoft products

There are no benefits available for this position.