Account Coordinator (Government Services) - Chicago, IL

Government Services Account Coordinator

The Government Services Account Coordinator owns the day-to-day operational execution for BlueGrace's federal, state, and municipal freight accounts an environment where reliability, compliance, and precise reporting are contractual obligations, not optional best practices. This role is responsible for building and maintaining a vetted carrier network, managing award go-lives, and ensuring committed government shipments move on time and in full. The ideal candidate is detail-driven, thrives in a high-volume task environment, communicates with clarity, and takes personal ownership of outcomes. This is a hands-on position with direct, visible impact on mission-critical freight.

Shift: 11 am to 8 pm CT

This position is on-site at our office located at 141 W. Jackson Blvd, Chicago, IL.

Duties and Responsibilities

Carrier Network & Capacity Management

• Build and maintain a dedicated network of vetted, high-performing truckload carriers for government and strategic accounts.
• Maintain carrier performance and compliance scorecards; lead periodic carrier check-in calls to review KPIs and address performance gaps.
• Manage carrier contact records, equipment data, and driver information with a high standard of accuracy in the TMS.
• Support trailer pool management processes and related technology tools.

Award Go-Lives & Lane Operations

• Own award go-lives end-to-end, coordinating across internal teams and carrier partners to ensure new lanes are fully operational from day one.
• Track tendered volumes, shipment cadence, and award commitments against contractual obligations; flag deviations proactively.
• Maintain route guides, facility records, and contact information for shippers and consignees across all customer sites.

Tracking, Visibility & Exception Management

• Monitor real-time and autonomous shipment tracking via FourKites and project44 to maintain continuous visibility on in-transit government freight.
• Identify and resolve daily operational exceptions quickly; escalate proactively when a shipment or carrier relationship is at risk.
• Follow up with carriers to collect PODs, invoices, and all required supporting documentation within required timeframes.

Reporting & Compliance

• Maintain accurate shipment, equipment, and tender records across all government customer accounts.
• Learn and apply each customer's specific KPIs and reporting requirements to daily operational decision-making.
• Generate and distribute operational reports and lane performance summaries as required by account and management teams.

Qualifications

• 12 years of experience in logistics, freight operations, or supply chain preferred; motivated entry-level candidates from any background encouraged to apply.
• Familiarity with TMS platforms, carrier portals, or visibility tools (FourKites, project44) a plus.
• Clear, confident verbal and written communication skills; comfortable as the voice of the account to carrier partners.
• Strong data entry accuracy and attention to detail precision matters in government reporting and compliance.
• Ability to manage multiple competing priorities simultaneously in a fast-paced, high-stakes environment.
• Proficient in Microsoft Office Suite; quick to learn and navigate new systems and technology platforms.
• Available to work MondayFriday in office, with occasional evening or weekend email monitoring for time-sensitive issues.
• High school diploma or GED required; Associate's or Bachelor's degree in Supply Chain, Business, or a related field a plus.

Key Competencies

• Drive for Results takes ownership of outcomes with urgency and accountability.
• Collaboration partners effectively across internal teams and carrier relationships to hit shared goals.
• Adaptability stays organized and effective in a fast-changing, high-stakes operational environment.
• Tech Fluency comfortable in Microsoft Office and quick to adopt new logistics systems and tools.
• Attention to Detail manages high-volume transactional work without sacrificing accuracy or quality.

Salary Range: This position offers a starting salary of $50,000$55,000 per year, with final compensation determined based on experience, skills, and qualifications.