Client Service Account Manager - Vice President

Job Description

If you’re interested in supporting large, complex clients and driving outcomes through strong partnership and proactive execution, this could be the role for you.

As a Client Service Account Manager within JPMorganChase Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients, enabling them to effectively utilize Payments products and services. The Client Service organization serves as a central point of resolution to support client operations, identifies product/service gaps and development opportunities, and leverages client and product expertise to recommend growth and efficiency opportunities. In this role, you will be expected to demonstrate indirect leadership by aligning cross-functional partners, driving accountability, and guiding clients and internal stakeholders to timely decisions.

Job responsibilities

• Serve as a trusted advisor to clients, providing consultative guidance and influencing decision-making across stakeholders.
• Lead through influence as the client’s central point of resolution and escalation for service issues—coordinating bank partners, setting clear action plans, and driving issues to closure.
• Orchestrate cross-functional collaboration to identify product/service gaps and development opportunities, leveraging the full suite of Treasury Services capabilities.
• Champion continuous improvement, using product knowledge to recommend, shape, and support product enhancements and service delivery plans.
• Communicate with executive presence, translating complex topics into clear, actionable recommendations and aligning internal teams and clients on next steps.
• Own risk and controls outcomes by ensuring client compliance with applicable risk policies/practices and proactively educating clients on new legal, regulatory, and cyber changes.
• Model accountability and prioritization by managing competing demands, anticipating risks, and delivering on commitments in a fast-paced environment.

 

Required qualifications, capabilities and skills

• Minimum 5 years of relevant industry and/or functional experience.
• Strong understanding of core Treasury Services product sets.
• Excellent written and verbal communication, with the ability to influence outcomes and drive alignment across diverse stakeholders.
• Proven ability to lead indirectly: coordinate across teams, negotiate trade-offs, and motivate partners toward shared goals without direct reporting authority.
• Strong time management and execution discipline, balancing priorities while maintaining high-quality client outcomes.
• Demonstrated ability to partner effectively with internal colleagues and external clients.
• Sound judgment and a strong risk mindset, including the ability to evaluate risk factors and escalate appropriately.
• Flexibility with working hours and ability to utilize virtual connectivity tools (VDI, mobile applications, etc.) when business needs arise.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.