Dispatcher

Express Courier Services is a dynamic and client-focused medical courier company based in California. We specialize in the timely and secure transportation of medical specimens, supplies, and prescriptions serving a wide range of pharmacies and healthcare providers across California. Core Responsibilities: Route Coordination: Efficiently plan, assign, and monitor delivery routes for courier drivers to ensure timely pickups and deliveries. Driver Support: Act as the primary point of contact for drivers, providing real-time assistance, troubleshooting, and guidance. Client Communication: Maintain clear and professional communication with clients to address inquiries, resolve issues, and provide updates on deliveries. Scheduling: Manage driver schedules, including shift assignments, time-off requests, and backup coverage. Quality Assurance: Monitor route performance and ensure compliance with company standards for accuracy, safety, and efficiency. Documentation: Maintain accurate records of dispatch activities, including driver logs, delivery confirmations, and incident reports. Problem-Solving: Address and resolve unexpected issues such as route delays, vehicle breakdowns, or last-minute delivery changes. Technology Utilization: Use dispatch software and GPS systems to optimize routes and track driver progress. Team Collaboration: Work closely with the Logistics Manager and other team members to ensure seamless operations. Emergency Response: Handle urgent or high-priority deliveries with precision and care. Requirements: Education: High School Diploma or equivalent. Experience: Minimum 1-2 years of dispatch, logistics, or related experience; medical courier or healthcare logistics experience preferred. Skills: Strong organizational, multitasking, and problem-solving skills; excellent verbal and written communication in English. Technical Proficiency: Familiarity with dispatch software, GPS systems, and Microsoft Office (Word, Excel, Outlook). Customer Service: Ability to maintain a professional demeanor and provide exceptional service to clients and drivers. Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities. Attention to Detail: Strong focus on accuracy and compliance with company policies and procedures. Availability: Willingness to work flexible hours, including evenings, weekends, or holidays as needed. Why Join Us? At Express Courier Services, you will be a key player in ensuring the smooth operation of our healthcare logistics network. We offer a supportive work environment, opportunities for professional growth, and the chance to make a meaningful impact in the healthcare community. Apply Now! Become an essential part of our team and help us deliver health and hope across Southern California. If you meet the above criteria and are excited about the opportunity, please submit your application with a resume and cover letter. Job Details Job Category: Dispatcher Job Type: Full Time Job Location: Van Nuys, California Need a Delivery Partner You Can Rely On? Get a custom courier solution for your business today. #J-18808-Ljbffr Express Courier Services