Territory Manager

Territory Manager

Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. As an integrated community of claims and restoration experts, we're redefining how smart, unified, and human the experience can be to fix what matters most to people in extreme times of need. We are builders, innovators, community leaders, facilitators, connectors, dreamers, keepers, mothers, fathers, sisters, and brothers. We're human too and know what it means to take care of you and your property.

The Territory Manager will be responsible for interfacing customers during onsite inspections in assigned territories as well as possessing a background and understanding of construction-related activities to assist in project management and sales activities. They will be expected to be community members and establish a presence in a territory to help maximize revenue generation and earning through growing the traditional windows business, commercial and large loss opportunities, and building network of vendors, contractors and installers to depend on. The Territory Manager is responsible for driving revenue, margin, and resulting EBITDA performance through effective P&L management within their territory.

Our teams operate with a start-up mentality and tenacity but have already reached a scale where our value proposition has been validated. It is time to build up for additional growth and execute significant opportunities in front of our business. We offer a fun, self-starter environment where personal and professional growth intersect.

General Responsibilities:

• Complete pre-scheduled on-site photo inspections; document measurements, conditions, damage, access constraints, and other job specifications needed for accurate estimates, material orders, and labor scopes.
• Recruit, onboard, develop, and manage a reliable base of qualified subcontracted installers and local contractor partners across the territory.
• Develop and foster relationships with local contractors to grow our network. Our network is defined as general contractor or contractor of any type that we can grow our own contracting services with.
• Drive Sales and help our clients and Network Partners have the most current and up to date information. The office team will help to manage and support the Territory Manager to achieve these attainable sales goals through meetings and KPI's
• Provide job-site oversight throughout the fulfillment and window replacement process, coordinating schedules, labor, materials, customer expectations, and issue resolution from assignment through completion.
• Partner with back-office teams to monitor job health, including revenue recognition, project margins, labor costs, material selections, ordering accuracy, change conditions, and closeout documentation.
• Manages sub-contracted labor crews with an emphasis on providing support as needed to ensure timely and efficient job completion. Strong project management skills are a requirement.
• Act as liaison between management, customer communications and labor sources to ensure quality control and customer satisfaction
• Ability to interact with and explain project details to customers, insurance adjusters and other carrier personnel
• Manage territory to expected KPI's as developed by leadership. The goal is to help foster and create a successful and profitable territory and be able to gauge the success of a territory.
• Build relationships with local suppliers to drive material pricing, sourcing, availability, and identification capabilities
• Be competent in managing multiple job sites and potentially managing superintendents while also running construction jobs.
• Ability to perform these functions in and around the respective region assigned
• Travel required in assigned regions (approximately 50-75% travel). To clarify this, you will be home most nights but traveling throughout your territory during the day. Also, with the expectation of having several nights a month away from home. Realistically 3-4 nights.
• Other duties as assigned

Requirements:

• Bachelor's degree in business or any related field; or trade apprenticeship / journeyman certifications or equivalent combination of education and/or experience required
• 2 to 4 years residential construction experience and / or equivalent training (such as vocational certificate / degree) required
• Basic understanding of residential construction and repair methodologies a plus (on the job training is available for the right candidate)
• Excellent interpersonal and communication skills
• Knowledge of Microsoft Office Suite is required
• Salesforce and Verisk literacy is a bonus, but general basic computer skills are required.
• Computer literacy and processing skills
• Exceptional customer service skills. We strive to deliver the absolute best customer service from the initial inspection, through the final measure and all the way to the final day on the job site.
• Proficiency with Microsoft Office applications and comfort using laptops, tablets, mobile applications, customer relationship management systems, and web-based project tools.
• Excellent attention to detail
• Strong intellectual curiosity and a desire to help others solve problems
• Flexible and willing to do what is needed to get great work done
• A natural inclination to work within a culture that is fast-paced and dynamic
• Reliable high speed broadband home internet services
• Valid US driver's license required, MVR will be ran in conjunction with standard background and drug screenings
• Must be able to lift and move 50lbs, able to carry and manipulate ladders of different sizes and types, be able to walk roofs of different pitch and generally comfortable working in a construction.

Accuserve is built on a foundation of community, fostering valuable connections, and creating an innovative approach to help you navigate the insurance landscape. Built on culture, grounded in compassion.

Accuserve Values: Communicating and Connecting, Doing the Right Thing, Compassionately Serve, courageously making an Impact and Staying Curious.