Center Sales Director, Waltham

Job Description

Job Description

Position Overview

The Center Sales Director leads the daily operations of a European Wax Center location by driving team performance, financial results linked to sales, and the guest experience. This role is responsible for coaching, development, hiring, and all operational aspects of the center. As the highest on-site leadership role, the CSD ensures compliance with policies, maintains a high-performing team, and upholds EWC Growth’s values and service standards.

Essential Functions

Team Leadership & Development

• Hire, train, and retain high-performing associates
• Conduct regular coaching, feedback sessions, and performance evaluations
• Cultivate a positive work culture that promotes accountability and motivation

Guest Experience Oversight

• Ensure consistent delivery of exceptional service by all associates
• Handle escalated guest issues and complaints with professionalism
• Support the front desk team and model service excellence

Sales & Business Performance

• Drive retail sales, Wax Passes, and service bookings
• Monitor and achieve center KPIs and revenue goals
• Execute local marketing strategies and community engagement

Administrative Operations

• Create associate schedules and manage labor budgets
• Maintain center compliance with training, licensing, and HR policies
• Oversee daily operations including timekeeping, payroll, and deposits

Facility Management & Compliance

• Maintain a clean, safe, and organized center environment
• Ensure adherence to safety protocols and EWC standards
• Audit inventory and handle product orders and EFT/payment processes

Requirements

• 3+ years in a sales leadership or management role across retail, beauty, or spa industries
• Exposure to a luxury environment preferred
• Proven track record of achieving sales and operational targets
• Team leadership and talent development
• Financial acumen, budget management, and schedule creation
• Excellent verbal and written communication and conflict resolution
• Guest service and sales expertise
• Proficiency in Microsoft Office and POS systems
• Full-time, open availability with flexibility to work evenings and weekends
• Strong proficiency in English
• Must lift up to 25 lbs with the ability to stand for extended periods of time

Equal Employment Opportunity Statement

EWC Growth is an equal opportunity employer. We are committed to creating a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, or veteran status.

Disclaimer

This job description is not intended to be an exhaustive list of all duties or responsibilities. Duties may be assigned or modified at any time based on business needs.

Benefits

• Base Salary of $65,000-$75,000 (determined based on experience) + up to $25k in annual commissions with uncapped earning potential
• Complementary Waxing Services
• 50% Off Our Exclusive Skincare Retail Products
• 401(k) Retirement Plan
• Paid Time Off & Sick Leave
• Paid Parental Leave
• Medical, Dental, and Vision insurance
• Company-Paid Life and Disability Insurance (for eligible employees)
• Flexible Spending Accounts (FSA) and Dependent Care Benefits
• Pre-Tax Commuter & Transportation Benefits
• Ongoing training, recognition programs, and real career pathing opportunities

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.