Customer Success Associate - Portland, Washington

Customer Success Associate - Portland, Washington Location: Hybrid ~70% Remote, 30% In-field (Travel) Compensation: $60,000 - $70,000 annually (depending on experience) plus competitive variable Territory: Portland, Washington About the Role The Customer Success Associate supports customer relationships within a defined territory, assisting in onboarding and helping dental practices integrate SprintRay’s digital solutions. This hybrid role combines remote account coordination with occasional in-field engagement to promote adoption, satisfaction, and retention. Key Responsibilities Onboarding & Training Assist new customers with product setup and digital workflow basics Participate in remote and in-person onboarding sessions Support delivery of educational content for study clubs, events, and webinars Customer Support & Engagement Serve as a key point of contact for assigned accounts Provide first-level support for product-related questions and usage Help identify customer needs and encourage product adoption Community Building Support organization and facilitation of local study clubs and peer-to-peer events Promote a collaborative, engaging customer experience across channels Documentation & Escalation Log interactions and feedback in CRM systems Escalate technical issues as needed with clear documentation Required Qualifications 2 years of customer-facing experience (dental, healthcare, SaaS preferred) Excellent communication and interpersonal skills Comfortable with digital tools, CRM platforms, and remote work Willingness to travel occasionally within the assigned region Some regional travel with occasional overnight stays (1–2 nights/week max) Employment Type Full-time Equal Opportunity Employer SprintRay is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. To All Recruitment Agencies Without a written agreement signed by an officer of SprintRay: a) SprintRay does not accept resumes from recruiting agencies, headhunters, or any other party expecting payment in the event SprintRay speaks with or hires a candidate from such submitted resume; b) SprintRay is not responsible for any fees related to unsolicited resumes or related Terms of Service, and c) Unsolicited resumes received will be considered the property of SprintRay and will be processed accordingly. Accessibility If you need a reasonable accommodation during the application or interview process, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr