Temporary Hourly: Test Administration Specialist

Title: Temporary Hourly: Test Administrator Specialist Position Type: Hourly College: Pikes Peak State College Salary $20.00 per hour Who We Are: Pikes Peak State College is the largest and most diverse college in the Pikes Peak region, serving students with a wide range of goals, experiences, and responsibilities. Our students include recent high school graduates, working adults, military-affiliated students, parents, first-generation students, career changers, transfer students, and lifelong learners. Our mission is to provide high-quality educational opportunities to all, with a focus on student success and community needs. We fulfill that mission by creating affordable, flexible, and accessible pathways that help students transfer to four-year institutions, enter the workforce, advance their careers, and build better futures close to home. As the needs of our students, employers, and communities continue to evolve, so do we. PPSC embraces innovation that is human-centered, ethical, and focused on student learning. Through strong workforce partnerships and the thoughtful integration of emerging technologies, including artificial intelligence, we prepare students not only for today's opportunities, but for what's next. We're looking for people who are passionate about access, collaboration, innovation, and student success. Whether you work in the classroom or behind the scenes, your contributions help create opportunities that change lives. At PPSC, our vision is simple: Students Succeed at PPSC. Job Summary: The Part-Time Test Administrator provides students, staff, faculty and the Pikes Peak community with support in delivering integrated testing services. This position provides testing services to include proctoring and administering placement testing, testing for PPSC courses, standardized and industry certification testing, CLEP and DSST testing, GED and ESL testing, and other tests determined to meet students’ needs. This position operates testing software, including online and computer-based testing, follows regulations and technical support, and ensures the academic integrity of testing. All responsibilities are designed to advance retention practices, graduation rates, and overall student success across the institution. Duties & Responsibilities: Test Administration and Proctoring Provides pre-test advising to students regarding the need for placement testing, including providing test preparation information. Evaluates placement based upon documentation of academic preparation (college transcripts, high school transcripts, ACT scores, SAT scores, etc.) following state and institution defined guidelines. Process and input transcripts, ACT, SAT, and other placement assessment scores into student’s records. Administers and proctors placement tests, standardized tests, and PPSC course tests with knowledge of higher education testing procedures. Maintains training and certification requirements to administer tests and ensure their integrity. Interacts with students, the public, and co-workers in person, over the phone, through email, and remotely providing information on college enrollment process, testing services, advising services, and other student services. Uses word processing and other software and computer programs to keep confidential records. Assists students with scheduled appointments for all testing services offered by the Testing Center to include GED, CLEP, TEAS, and Pearson Vue exams. Maintains exam computers, including troubleshooting IT related issues. Administrative Support Assists and supports Advising & Testing operations to include intake of students, answering questions from students, staff, and faculty regarding departmental or instructional divisions to maintain compliance with institutional practices and procedures. Updates internal and external documents and marketing materials. Provides excellent customer service by answering phones, returning voicemails, and responding to emails in a timely manner. Participates in training, assessment, and other A&T committees. Assists with special events, follow-up, and other service initiatives. Collaborates with internal and external partners to provide equity based, culturally competent, efficient, and fair services. Supports continuous assessment and improvement of processes affecting student enrollment and success metrics. Competencies/KSAs Cultural Competency: Ability to navigate differences effectively and respectfully in the workplace. Customer Service: Ability to provide high-level customer service to individuals and groups in-person, over the phone, via email, and text-message through utilizing excellent communication and organizational skills. Higher Education Knowledge: Familiarity with student services in higher education, with knowledge of student development and learning theories. Teamwork and Independence: Ability to professionally and tactfully interact, communicate, establish rapport, and work collaboratively with a wide variety of constituents, including students, faculty, staff, and community members and organizations. Ability to work independently and follow through on assignments with minimal direction. Technology Proficiency: Demonstrated experience with student information systems and customer relationship management systems. Utilization of technology to deliver testing services. Daily proficiency in Microsoft Office applications, including designing, creating, and maintaining forms, reference materials, databases, and training resources. Project Management: Aptitude for effectively prioritizing and managing multiple projects, ensuring deadlines are met without compromising quality. Location and Hours Flexibility: Willing to work occasional evenings and Saturdays, and work at all PPSC campuses and other locations to accommodate programming needs. Minimum Qualifications: Completed Bachelor's degree from a regionally accredited institution OR Associate’s degree from a regionally accredited institution and 2+ years of professional level experience. Understanding of the mission and student population of an open-access institution. Demonstrated experience with Microsoft Office Suite and electronic file management. Preferred Qualifications: Experience proctoring exams in a classroom or Testing Center setting. Bilingual in Spanish. Experience providing excellent customer service in a higher education setting. Experience working with a student information system such as Banner. Ability to troubleshoot basic computer problems with an understanding of basic network configurations and operation. Experience working with diverse populations. Access or the ability to obtain access, within one month of hire, to military installations to support military testing operations. Selection Process: Prior submission of application materials will not be considered. Visa support is not available for this position. Pikes Peak State College participates in theColorado Public Employees' Retirement Association (PERA)contribution rates. Work Locations: Centennial Campus – 5675 S. Academy Blvd., Colorado Springs, CO 80906 Rampart Range Campus – 2070 Interquest Parkway, Colorado Springs, CO 80921 Additional sites, as determined by the Director and the Coordinator, may include but are not limited to: Fort Carson Education Center – 1675 Long St. Room 117, Fort Carson, CO 80913 Peterson Space Force Base Education Center – 301 W. Stewart Ave. Building 1141, Room 112, Colorado Springs, CO 80914 Regional High Schools Additional Information/Benefits: Retirement Pikes Peak State College participates in Colorado Public Employees' Retirement Association (PERA) contribution rates. State employees are required to a mandatory contribution of a percentage of their salary to the plan, and the college contributes a percentage as well. While you are enrolled in PERA, you do not pay Social Security. In addition, there are supplemental retirement plans available through three other vendors. Leave Programs Temporary hourly employees earn one hour of sick leave for every 30 hours worked. Temporary hourly employees are eligible for the Colorado Family and Medical Leave Insurance (FAMLI). This job description reflects Pikes Peak State College's best effort to describe the essential duties and qualifications of the job. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation. #J-18808-Ljbffr Colorado Community College System (CCCS)