Project Coordinator/Staff Assistant

Job Description Job Description Job Title: Project Coordinator / Staff Assistant Position Overview: Under the general supervision of the assigned supervisor, the Project Coordinator/Staff Assistant plays a key role in supporting our Brand Counselors and maintaining strong client relationships. This role helps enhance the image and brand of our clients by ensuring smooth communication, effective coordination, and administrative excellence across all touchpoints. Key Responsibilities: Client Communication: Promptly and professionally respond to incoming phone calls and emails from clients and factories. Follow-Up & Satisfaction: Follow up with clients regularly to ensure clear communication, address concerns, and maintain high levels of satisfaction. Research & Quoting: Assist in researching product ideas, sourcing options, and preparing accurate quotes as needed. Scheduling & Coordination: Schedule and coordinate meetings and appointments with clients and the internal sales team. Team Collaboration: Maintain clear, consistent communication with clients, factories, and internal teams to ensure deadlines and expectations are met. Database & CRM Management: Update and maintain accurate client contact information and records. Showroom Support: Assist with showroom operations including maintaining clean, organized displays and welcoming visitors. (Retail experience is a plus.) Other Duties: Support company and team goals through additional duties as assigned; including receiving in product, packing/shipping orders. Skills & Qualifications: Proficiency in Microsoft Office Suite (Excel, Outlook, Word, Access, etc.) 10-key proficiency is required Strong verbal and written communication skills Highly organized with excellent attention to detail Ability to manage multiple tasks/projects with efficiency Effective time management and problem-solving skills Team-oriented with strong collaboration skills Retail or showroom experience is a plus (not required) Availability to work Monday-Friday, 8:00 AM-5:00 PM, with occasional weekend availability as needed What We Offer: Full-time, stable employment with opportunities for career growth Comprehensive benefits package including: Health, Dental, Vision & Life Paid vacation and holidays Company Description IMAGENation Promotional Group, Inc. / dba: myIPGI.com For 28 years, myIPGI.com has been dedicated to one mission: Enhancing our clients’ image and brand with creativity, passion, and purpose. We specialize in high-quality apparel, promotional products, and display systems - but what truly sets us apart is our commitment to creating meaningful, lasting impressions. Backed by a fun-loving, innovative, and close-knit team, we don't just deliver products—we deliver brand experiences. Who We Are At myIPGI.com, we’re more than a company, we’re a family. We believe great work starts with great people, and we support each other every step of the way. We thrive on creativity, value excellence, and know how to have fun while getting things done. As a small, diverse business with a big heart, we’re proud to bring personalized, client-focused service to every interaction. Whether you’re in Alaska, Georgia, or anywhere in between, we work hard to keep your brand top of mind in your market. Why Clients Trust myIPGI.com We’re passionate about building relationships, not just fulfilling orders. When you partner with myIPGI.com, you get more than a vendor—you get a team that’s invested in your success. Client-First Approach Custom Solutions for Every Brand Nationwide Reach with a Personal Touch Exceptional Quality + Service From the first conversation to final delivery, our goal is to provide a seamless, memorable experience that keeps our clients coming back. #J-18808-Ljbffr IMAGENation Promotional Group, Inc