Business Operations Manager (Contact Centers)

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AAA Club Alliance is seeking an experienced Business Operations Manager (Contact Centers) . This position will support the business line or operational unit providing a continual consolidated view of business line activity to ensure timely decisions.

**This is a work from home position; however, c andidates MUST live within one of the following states to be considered: ·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia

What we can offer you:

• A competitive starting salary of $59,552 - $75,000 depending upon salary zone and experience.

• Annual Bonus + Annual Merit Increase Eligibility

• Hybrid schedule available

• Comprehensive health benefits package

• 3+ weeks of paid time off accrued during your first year.

• 401(K) plan with company match up to 7%

• Professional development opportunities and tuition reimbursement

• Paid time off to volunteer & company-sponsored volunteer events throughout the year

• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

Minimum Qualifications:

• Minimum of six (6) years of relevant experience demonstrating increasing responsibility is required. 1-2 years of supervisory experience preferred.

• Ability to develop, analyze and interpret financial and operational data at a level normally acquired through the completion of a four-year degree or equivalent in Accounting, Finance, Business Administration or related field.

• Proficient PC skills including Microsoft Office applications, specifically Excel, Access, Visio and PowerPoint; report writing, and Internet/Intranet.

• Knowledge and application of business management, strategic planning, and project management principles and practice

The primary duties of the Business Operations Manager are to:

• Provide various data analysis for business line. Develop, monitor and interpret on-going reports on a monthly/quarterly basis.

• Supports maintenance of programs facilitated by the business line.

• Gathers data in preparation for annual budget process. Consolidates budget for entire business line and monitors monthly variances and reports to management. Performs key communication as liaison between Corporate Budget department, communicating timelines and requirements to complete budget process.

• Coordinates preparation of corporate business documents including annual reports, business plans, club operation reports, and regional/company board reports.

• Active participant with management team in discussing results of reports and developing action plans to respond to any adverse trends. As trends and patterns develop in data, identify these to management, including observations of what dynamics may be contributing to the patterns, and possible responses to these dynamics.

• Monitor, analyze, and advise management regarding financial planning, financial results, business standards and financial rule compliance.

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion: At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Management