Help Desk Analyst

Robert Half is seeking a Help Desk Analyst for a contract position in San Francisco, California. The role involves delivering on‑site tier one technical assistance and reliable end‑user support for a busy architecture environment. This contract requires on‑site work between the Oakland and San Francisco offices. Responsibilities Provide first‑level technical support for hardware, software, and workplace technology issues, resolving incidents efficiently and escalating complex problems when needed. Manage service desk requests from intake through closure, ensuring timely follow‑up, accurate updates, and strong customer service throughout the support process. Support Windows and Mac‑based desktops and laptops by diagnosing user issues, performing basic troubleshooting, and restoring functionality with minimal disruption. Maintain user accounts and access within Active Directory, including routine updates, permissions support, and account‑related assistance. Deliver on‑site audio‑visual and meeting room support to help presentations, conferences, and daily collaboration tools run smoothly. Assist with office technology operations across assigned work locations and provide remote support to additional teams when required. Coordinate device setup, workstation readiness, and general technical onboarding support for employees and contractors. Document recurring issues, track solutions, and help improve support processes over time. Requirements At least 2 years of experience in help desk, desktop support, or a similar end‑user support role. Experience with first‑level diagnostics and support for Microsoft M365 applications, Windows OS, macOS, and various IT support specialist skills, including provisioning and troubleshooting user accounts in Microsoft Active Directory services. Working knowledge of Active Directory administration for user accounts, access updates, and basic support tasks. Ability to perform structured troubleshooting for common hardware, software, and connectivity issues. Experience working with service desk ticketing systems and managing multiple requests in an organized manner. Strong verbal and written communication skills with a consistent focus on professionalism and user support. Comfortable working in a permanent on‑site setting and handling shifting priorities based on business needs. Benefits Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Legal & EEO Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. #J-18808-Ljbffr Jobs via Dice