Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative – Service & Sales Focus
The Romo Agency – State Farm Insurance

Deliver exceptional service. Drive results. Grow your career.

The Romo Agency is seeking a motivated and customer-focused professional who understands that every service interaction is also an opportunity to sell and strengthen relationships. As a Customer Service Representative, you’ll handle client needs with care while identifying coverage gaps, recommending products, and ensuring every customer receives personalized protection and value.

This is a fully licensed position (Property & Casualty and Life & Health required). If you are not yet licensed, we provide full support to help you obtain your licenses.

What You’ll Do

• Respond to customer inquiries, billing questions, and policy updates with professionalism.

• Conduct policy reviews and identify opportunities for additional or upgraded coverage.

• Manage claims follow-up, renewals, and account maintenance.

• Educate customers about insurance options and make confident product recommendations.

• Maintain accurate client records and follow up to ensure satisfaction.

What You Bring

• Excellent communication and relationship-building skills.

• A strong service mindset with proven sales ability.

• Confidence in presenting and recommending insurance products.

• Detail-oriented and organized with the ability to multitask.

• Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support.

Why Join The Romo Agency

• Competitive base pay plus commissions and bonuses.

• Licensing support and paid training provided.

• Career advancement opportunities in a growing agency.

• Supportive, team-driven culture that values initiative and achievement.

• The chance to make a meaningful impact helping clients protect what matters most.

If you’re a relationship-builder who loves delivering great service and driving sales success, apply today to join The Romo Agency.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives.