Customer Operations Manager

All around the world, there are clients seeking exceptional experiences; clients for whom a wide range of terroirs means a variety of flavors. Their exacting standards are proportional to our expertise – the finely-honed skills that we pass down from generation to generation. The time these clients devote to drinking our products is a tribute to all those who have worked to develop them. It is for these men and women that Rémy Cointreau, a family-owned French Group, protects its terroirs, cultivates exceptional multi-centenary spirits and undertakes to preserve their eternal modernity. The Group’s portfolio includes 14 singular brands, such as the Rémy Martin and LOUIS XIII cognacs, and Cointreau liqueur. Rémy Cointreau has a single ambition: becoming the world leader in exceptional spirits. To this end, it relies on the commitment and creativity of over 1,850 employees and on its distribution subsidiaries established in the Group’s strategic markets. Rémy Cointreau is listed on Euronext Paris. Job Title: Customer Operations Manager Job Category: Operations Location: New York, NY Travel Required: 0% Reports to: Director of Supply Chain & Operations Position Type: Full Time FLSA: Exempt Department: Supply Chain Job Overview: The Customer Operations Manager – OTC is responsible for managing the end-to-end Order to Cash process for the U.S. market, ensuring accurate order intake, allocation management, distributor communication, shipment execution, and review risk monitoring. The role partners closely with Sales, Finance, Supply Chain, Customer Service, warehouse, and distributors to support business objectives, minimize revenue risk, improve service levels, and drive operational excellence. Job Responsibilities Manage OTC execution for Open States and support broader U.S. customer operations Ensure orders are accurate, complaint, and aligned with allocation, pricing, product listing, and inventory availability. Partner with Supply Chain and Logistics on DI and Domestic shipment planning. Track shipment risk, delays, claims, credits, and revenue impact Maintain strong communication with distributors and internal stakeholders Support new product launches, phase-in/phase-out transitions, and slow-moving inventory reduction Monitor KPIs: order accuracy, claims resolution, OOS risk, obsolete inventory, revenue deviation, and customer service performance Minimum Qualifications 5 years professional experience in customer service / operations or demand / supply planning. Extensive knowledge of Excel and BI tools. Strong analytical skills required. Preferred Qualifications ERP and Forecasting tools preferably SAP and IBP. Project management. Liquors and Spirits business experience a plus. Rémy Cointreau is an equal opportunity employer and strongly supports diversity in the workplace. Qualified applicants are considered for positions without regard to age, sex, gender identity, gender expression, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship status, disability, marital status, veteran status, military status, domestic violence victim status, genetic information or any other legally recognized protected basis under federal, state, or local laws, regulations or ordinances. The Group also provides reasonable accommodations to disabled individuals to assist in the hiring process and to qualified individuals with disabilities in the performance of essential job functions without imposing a hardship on the Group, as required by federal, state or local law. Rémy Cointreau also is committed to accommodating religious beliefs. #J-18808-Ljbffr