Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development

Salary: $18.00 per hour
Job Type: Full-Time / Part-Time
Location: Riverside, CA

About Us
Poonam Walia - State Farm Agent is a leading insurance agency dedicated to providing exceptional service and peace of mind to our customers. We pride ourselves on building strong community relationships and delivering top-tier insurance solutions. We are currently seeking a dynamic, high-energy individual to join our team as a Receptionist - State Farm Agent Team Member .

Role Description
Our ideal candidate is the welcoming face and voice of our agency. You are highly organized, detail-oriented, and committed to contributing to a positive, productive, and energetic workplace. If you thrive in a supportive role, enjoy talking to people, and are eager to learn and grow within the lucrative insurance industry, we invite you to apply and become a valued member of our team!

Key Responsibilities

• First Impressions: Greet customers warmly in person and over the phone, directing them to the appropriate team members with a professional demeanor.
• Office Coordination: Manage appointment scheduling, calendar routing, and general office communications.
• Data Management: Assist in handling incoming inquiries, processing paperwork, and accurately maintaining customer records.
• Growth Support: Engage in meaningful conversations with prospective and existing customers, proactively identifying opportunities to introduce our insurance options.
• Customer Care: Provide excellent customer service, answer basic policy questions, and diligently follow up on client needs.
• Administrative Aid: Support the agent and account managers with various administrative tasks, filing, and special projects.

Qualifications

• Experience: Previous experience in a receptionist, front desk, or retail customer service role.
• Communication: Exceptional verbal and written communication skills with a natural ability to build rapport quickly.
• Multitasking: Strong organizational skills with the ability to juggle phone lines, walk-ins, and administrative tasks smoothly.
• Sales Mindset: Comfortable engaging in warm sales conversations and identifying customer needs without being afraid of rejection.
• Tech Savvy: Strong basic computer skills, including Microsoft Office (Word, Excel) and familiarity with CRM systems or agency management software.
• Licensing (A Plus): An active California Property & Casualty (P&C) license is preferred but not required. We are willing to train the right candidate!