Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance

Position Overview:
Are you a people person who loves solving problems and making a meaningful impact? Poonam Walia State Farm is looking for a self-motivated, relationship-driven professional to join our team. In this role, you will be the heartbeat of our agency. You will protect our community by managing client relationships, providing exceptional service, and having value-based conversations to ensure our local businesses and families have the right coverage.

What We Offer

• Competitive Pay: Starting base salary of $41,600/year ($20.00/hr) .
• Uncapped Bonus Structure: Earn extra income through performance-based bonuses by identifying cross-sell opportunities.
• Work-Life Balance: Paid time off (PTO) and paid holidays.
• Career Growth: Hands-on mentorship and clear pathways for advancement within the agency.

Key Responsibilities

• Client Care: Deliver prompt, accurate, and friendly service regarding coverages, policy changes, claims, and billing.
• Relationship Management: Build deep trust with existing policyholders to maximize client retention.
• Risk Advisory: Review current policies, identify coverage gaps, and recommend appropriate State Farm products.
• Account Growth: Uncover cross-sell and up-sell opportunities naturally through daily, value-driven service interactions.
• Sales Support: Prepare accurate quotes, present proposals, and guide clients smoothly from inquiry to policy issuance.
• Team Collaboration: Partner with underwriters and claims specialists to resolve complex client needs efficiently.

Qualifications

• Experience: Proven track record in customer service, account management, or retail sales.
• Communication: Exceptional verbal, written, and active listening skills.
• Mindset: Goal-oriented, empathetic, and genuinely excited to help small businesses succeed.
• Tech-Savvy: Proficient with Microsoft Office and CRM systems; quick to learn proprietary insurance software.
• Licensing: Valid Property & Casualty (P&C) license preferred, or willingness to obtain it quickly.