Technical Semiconductor Inbound Coordinator - $25/hr - Hybrid Remote, 18 mo Contract

• Serve as a central point of contact (“one-stop shop”) for all customer service requests
• Provide 24x7 call center-style support as the primary customer-facing representative
• Manage and resolve customer issues from initiation through completion
• Support multiple service channels, including Total Kit Management (TKM), on-demand service, and labor dispatch requests
• Collaborate cross-functionally with internal teams to ensure timely issue resolution

• Process and manage customer requests via phone and email within SAP CRM system
• Create and maintain quotations, sales orders, and service cases in SAP CRM
• Coordinate with internal teams including Field Engineering, Logistics, Order Fulfillment, Sales, and Marketing
• Monitor and manage customer escalations, ensuring timely and effective resolution
• Apply established procedures to troubleshoot and resolve service-related issues
• Follow up consistently to ensure customer satisfaction and closure of requests
• Maintain accurate documentation and tracking of all customer interactions
• Adhere to company business processes, operational procedures, and financial policies

• Strong written and verbal communication skills with the ability to use positive, customer-focused language
• Fluent in spoken and written English
• Ability to manage multiple requests in a fast-paced, customer-centric environment
• Strong problem-solving skills and attention to detail
• Ability to collaborate effectively with cross-functional teams

• Experience with SAP CRM or similar CRM systems
• Knowledge of supply chain processes
• Additional language skills for multi-region support
• Prior experience in call center, customer support, or service coordination roles

• Bachelor’s degree or equivalent work experience required
• Master’s degree preferred

• Must reside in or near Austin, Georgetown, Round Rock, or surrounding areas
• Availability to attend onsite team engagements on a quarterly basis

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.