Hybrid Customer Care Specialist - $18/hr W2

Customer Care Specialist

$18/hr W2 The position is for a Customer Care Specialist. This role supports a dynamic, quality-driven organization by serving as the primary liaison between customers, laboratories, and logistics teams. The Customer Care Specialist ensures seamless order processing, service coordination, and exceptional customer experiences.

Customer Care Specialist Responsibilities

• Serve as the main point of contact for internal and external customers
• Process orders, transactions, repairs, and calibration logistics with accuracy
• Manage customer communications via phone and email (less than 10% phone time)
• Provide service status updates, quotations, and expedite requests
• Coordinate pickups and deliveries with labs and logistics teams
• Maintain accurate records and data entry within CRM systems
• Collaborate cross-functionally to ensure timely service execution

Customer Care Specialist Qualifications

Required:

• High school diploma
• Strong written and verbal communication skills
• Reliable, detail-oriented, and highly coachable
• 2 years of customer service, scheduling, planning, or vendor coordination experience

Preferred:

• Associate or bachelor's degree
• Background in life sciences, biotech, pharma, military, or defense
• Experience working with manufacturers or technical service environments

Additional Details

• Contract Length: 6 months
• Location: Coatesville, PA
• Work Setup: Hybrid 3 days in-office, 2 remote
• Standard MondayFriday schedule with flexible start times
• Initial onboarding (12 weeks) conducted fully on-site for training

This Customer Care Specialist role is not a call center position but a collaborative, service-focused opportunity with structured training and growth potential.