Order Fulfillment Coordinator

Order Fulfillment Coordinator

Please note that this position is not available for visa sponsorship, and we are unable to take over existing employment visa sponsorships.

Position Summary

The Order Fulfillment Coordinator is a hands-on, customer-facing role responsible for initial shipments, returns and replacements, assisting with receiving and routing incoming shipments, and participating in all warehouse functions including shipping and receiving.

Responsibilities

This position is responsible for, but not limited to, the following:

• Process all internal and external orders in a timely manner
• Prepares TransMedics products for shipment to US and International customers
• Works in tandem with QC to ensure finished goods are inspected prior to shipment
• Coordinates deliveries via FedEx Ship Manager, couriers, and freight forwarders
• Sends shipping confirmation emails, and tracking information to customers, finance and sales.
• Manages orders closely and is prepared to report on order status at all times
• Performs inventory transactions in ERP System
• Complies with hazardous material regulations and procedures
• Performs all warehouse functions such as order picking, packing, stocking, and shipping/receiving
• Assists in maintaining a clean, organized warehouse environment at all times
• Assists in making deliveries to the laboratory
• Escalates backorders as needed
• Performs cycle counts
• Cross trains and performs other TransMedics duties and tasks as assigned
• Typical Work Hours – 9:00 am – 5:30 pm
• Perform other TransMedics tasks and duties as assigned/required.

Management Responsibilities

This position manages the following positions on a daily basis.

• This position will not have management responsibilities.

Physical Attributes

• This position requires physical capabilities associated with packing, Shrink-Wrapping, and strapping pallets.
• Must be able to lift a minimum of 50 lbs. without assistance

Minimum Qualifications

• High school degree or equivalent
• Minimum of 5 years' experience working in a stockroom/warehouse
• Strong computer skills including a proficiency in Microsoft Office, spreadsheets and word processing is required
• Must have experience working with MRP/ERP systems (QAD, Oracle or SAP)
• Must be able to attain and maintain a DOT/IATA Hazardous Material Certificate
• Must be willing to work mandatory overtime
• Must have a valid ID driver's license and be willing to travel to our off-site storage warehouse
• Must be able to operate a forklift truck after successful completion of in-house training

Preferred Qualifications

• Associates Degree
• Outstanding written and verbal communication skills; able to work collaboratively and build rapport with internal and external contacts
• Strong work ethic with demonstrated ability to work calmly and professionally in a fast-paced, dynamic environment.
• Demonstrated ability to follow written instructions and procedures with limited supervision
• Excellent customer/vendor facing skills
• Must be highly detail oriented with strong organizational skills
• Demonstrated analytical skills and ability to identify, prioritize and resolve issues as they arise, knowing when to escalate issues appropriately

Every Organ Wasted is a Life Not Saved.

TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Our mission is to help save more patients' lives by increasing access to viable donor organs for those who are awaiting an organ transplant. To accomplish this mission, we partner closely with transplant stakeholders worldwide and help expand their access to healthy donor organs, while delivering the highest quality technology, service, clinical care and outcomes.

Driven by a passion for improving patient care, we make the impossible possible and keep our employees at the center of everything we do. Together, we strive to enhance the quality of life for transplant recipients and their families, fostering hope and healing in the journey toward better health.

Maximize your potential at TransMedics, Inc.

TransMedics is committed to equitable and transparent compensation. The expected hourly rate for this role is $23.94-29.90, which represents the company's current good-faith estimate of compensation for this position. Actual hour rate will depend on factors such as, but not limited to, candidate experience, qualifications, skills, and the specific work location. Hourly roles may also be eligible for overtime, shift differentials, incentive programs, and our comprehensive benefits package (medical, dental, vision, retirement savings, paid time off, and wellness resources). We comply with all U.S. pay transparency laws and do not request or consider salary history.

Employee Benefit:

Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MADentalVision Healthcare Flexible Spending AccountDependent Care Flexible Spending AccountShort Term DisabilityLong Term Disability401K PlanPet insurance Employee Stock Purchase Plan

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.