Branch Manager

Job Description

Job Description

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview: The Branch Manager play a critical role in driving overall performance, growth, and success of their branch while consistently upholding MCU’s core values. You will be accountable for efficiently managing all branch operations, staffing, and business development activities, ensuring that both member and organizational goals are achieved. As a Branch Manager, you will lead by example- driving performance and sales growth, coaching and developing a high-performing team, and ensuring superior member experience. You will foster a culture of accountability, collaboration and continuous learning, ensuring your team is equipped to deliver tailored solutions through consultative interactions that improve our members’ financial well-being. This role is also responsible for ensuring operational excellence, risk management and compliance in everything we do. Additionally, you will actively support community engagement, always representing MCU with professionalism and integrity. Your ability to inspire your team, deliver measurable results, and support the financial success of our members and communities is instrumental to the Credit Union’s continued growth and impact.

Responsibilities :

Specific duties include, but are not limited to, the following:

Leadership & Coaching

• Assist in the creation, implementation, and achievement of the branch business plans to meet organizational goals while maintaining an operationally sound branch.

• Clearly communicate business priorities and ensure effective execution across the team.

• Model and reinforce MCU’s values and organizational priorities to align branch activities with corporate strategy

• Drive branch performance and sales growth, inspiring teams through leadership and collaboration.

• Promote a culture of high performance and continuous improvement, ensuring staff understand how daily actions connect to broader org goals
• Takes personal ownership to deliver results. Empowers and trusts others in decision-making.
• Responsible for staffing the branch, including recruiting/identifying talent, interviewing and selecting branch team

• Build a diverse talent pipeline and champion continuous learning and development.

• Responsible for successful onboarding and training of new employees

• Assist in the management and oversight of staffing and administrative functions of your branch including succession plans, career plans, performance evaluations, coaching and counseling documentation, promotions, and all human resources decisions for the branch. Ensure timely execution of all required documentation.

• Develop and promote teamwork and a positive branch culture, ensuring each employee has a means to discuss both positive and negative issues affecting their work

• Oversee the branch’s profit and loss (P&L): understand financials and use insights for decision-making.
• Collaborate effectively with Retail and with other departments
• Assist team with member escalations, owning issue resolution end-to-end

Sales & Service

• Stay abreast of new products, services, and promotions and educates/supports the branch team

• Cultivate and maintain a strong customer-centric culture, ensuring world-class service.

• Ensure Core Value expectations are met, and that the member experience is courteous, attentive, and efficient

• Manages and coaches to the delivery of a differentiated member experience. Coaches’ team to confidently engage with members in technology enabled interactions, providing solutions and advice-oriented consultation that improves member financial well-being
• Serve as both player and coach—mentoring, managing, and motivating branch colleagues while holding them accountable for meeting and/or exceeding organizational goals

• Drive and monitor performance activities such as branch sales and service strategy meetings, proactive member outreach, outbound calling efforts
• Drive growth in new members, deposits, and loans leveraging tools like the Branch Scorecard to analyze performance and strategy.
• Conduct regular one-on-one coaching and performance conversations to reinforce behaviors that drive member engagement, sales, and service excellence
• Resolve member escalations with empathy and professionalism

Operational Excellence

• Maintain a strong control environment, managing operational risk in line with policies and regulatory requirements
• Ensure the branch receives an audit grade of “Satisfactory” or better with no repeat findings across reviews
• Respond timely to audits with effective action plans to ensure ongoing safety and soundness.
• Manage operational, human capital, reputational and business risk. Exercises, leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.
• Maintain dual control over negotiable instruments and devices.
• Responsible for branch scheduling to ensure proper resources are allocated to functions necessary to ensure an effective and efficient flow of member traffic.
• Comply with BSA/AML/OFAC and SAR requirements and ensure branch staff do the same.
• Ensure proper disclosures, marketing materials, etc. are readily available for staff to utilize.
• Control branch expenses within budgetary constraints.
• Review and analyze branch reports and activities, including income generation, production goals and results, expense items, audits, etc. in order to successfully meet / exceed branch requirements, goals and objectives. Utilize tools and reports to analyze, identify and strategically address member trends within the branch

Other Duties

• Travel and work at other branch locations as required.
• Perform other related duties as requested and special projects as assigned

Requirements:

• Bachelor’s degree required
• Degree in business management/administration or equivalent work experience preferred
• Minimum 5 years of branch or managerial experience required
• Highly ethical and committed to MCU’s core values
• Strong leadership and interpersonal skills
• Proven ability to coach, develop and retain a highly engaged team
• Willingness to enthusiastically manage constantly changing priorities
• Proven results in sales, service and operations including meeting or exceeding set objectives
• Excellent written and verbal communication skills.
• Excellent organizational ability in a high-pressure environment.
• Availability of working overtime and Saturdays is required
• Demonstrated ability to coach, motivate, and hold staff accountable
• Demonstrated success in planning, organizing, and leading people and activities.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
• Effective problem-solving skills and demonstrated ability to maintain composure when interacting with members and MCU team.
• Technologically proficient, including Microsoft suite and digital banking tools

Leadership Competencies:

• Growth Mindset
• Proven ability to manage change and reinforce organizational priorities
• Capacity to take calculated risks and innovate
• Experience in setting vision and strategy
• Lead by example and encourage team in developing adaptability
• Effective Communication
• Prioritizes developing others
• Thinking that values diversity and difference
• Proven ability to build and maintain relationships at all levels of the organization
• Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

Why You’ll Love Working Here:

The pay range for this position is between $76,700-100,800 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.

Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.