Automotive Service Advisor

Job Title: Automotive Service Advisor
Company: Chapman Hyundai Phoenix
Address: 999 W Bell Rd, Phoenix, AZ 85023
Schedule: Monday-Friday
Pay: Uncapped Commission

About the Company

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

About the Role

Our Chapman Hyundai Phoenix location is currently seeking an experienced Service Advisor to join our Service Department. In this role, you will serve as the liaison between customers and technicians, helping customers understand their vehicle maintenance needs while delivering an exceptional service experience.

Responsibilities

• Schedule, confirm, and prepare for customer service appointments
• Determine vehicle service needs based on customer feedback, inspections, and mileage
• Create repair orders with accurate cost and time estimates
• Communicate with technicians and parts associates to ensure timely completion of repairs
• Monitor repair progress and provide customers with updates throughout the service process
• Follow up with customers after service completion to ensure satisfaction and resolve concerns promptly

Qualifications

• Must be at least 20 years of age
• Positive attitude with a passion for providing exceptional customer service
• Ability to multi-task in a fast-paced customer service environment
• Previous Service Advisor experience preferred
• Excellent interpersonal and customer service skills
• Strong communication skills with the ability to explain vehicle service needs clearly
• Strong organizational and time management abilities
• Proven ability to achieve sales goals
• Valid driver's license with a clean driving record
• Must pass a pre-employment background check and drug screen

Compensation & Perks

• Competitive Pay: uncapped commission
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays
• Onsite nurse practitioners and wellness support

How to Apply

Submit your application for consideration. Qualified candidates will be contacted regarding next steps.