Manager, Software Engineering Management

Manager, Software Engineering Management Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. We are the ITSM Engineering team at ServiceNow and our team focuses on designing, building, configuring, and optimizing the IT Service Management (ITSM) modules within the platform. It translates business requirements into automated workflows, integrating AI and ITIL best practices to streamline how IT services are delivered and supported across an enterprise. What you get to do in this role: Work with product management, design, support and other dev teams to create high‑quality solutions Manage daily activities of the development team Solve difficult and sometimes ambiguous problems Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best‑of‑class engineering team To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry. 6+ years of experience with technologies relevant to ServiceNow and advanced coding skills 1–2 years of people management or team leadership experience. 6+ years of experience in SaaS products Demonstrated ability to coach, mentor, and develop team members. Experience leading projects, initiatives, or small teams in a professional environment. Experience with open source tools and agile development environments An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems Ability to execute a project based on our priorities, context, risks and desired outcomes For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. We also offer health plans, including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact View email address on click.appcast.io for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr ServiceNow