Security Account Manager (Multi-Site)

Job Description

Job Description

Position Summary

American Security & Investigations (ASI), a Marsden Company, is seeking an experienced, service-focused Account Manager to lead security operations for a premier, multi-site client in the Twin Cities Metro Area.

This highly visible leadership role is responsible for overseeing approximately 25-30 security professionals across multiple locations, ensuring operational excellence, strong client relationships, effective workforce management, and consistent service delivery. The ideal candidate is a hands-on, solutions-oriented leader who develops strong teams, drives accountability, and proactively identifies opportunities to enhance the client experience.

Core Responsibilities

Operations & Client Management

· Oversee daily security operations across multiple client locations, ensuring consistent service delivery and compliance with contractual requirements.

· Serve as the primary operational contact for the client, building trusted relationships, addressing concerns, and anticipating evolving service needs.

· Conduct regular site visits, quality inspections, and client meetings to evaluate performance and identify opportunities for improvement.

· Ensure compliance with site-specific post orders, security protocols, emergency procedures, and company operating standards.

· Respond to security incidents, operational challenges, and client concerns with timely, effective solutions.

· Maintain proactive communication with client stakeholders, site supervisors, and ASI leadership regarding account performance and operational priorities.

Team Leadership & Workforce Management

· Lead, coach, and develop site supervisors and security personnel, establishing clear performance expectations and accountability.

· Oversee staffing, scheduling, attendance, and workforce planning to maintain contractual coverage and service continuity.

· Partner with Talent Acquisition and Human Resources on recruiting, onboarding, employee development, and retention.

· Ensure completion of site-specific training, employee evaluations, and appropriate performance management.

· Foster a positive, safety-focused culture that promotes professionalism, engagement, and employee accountability.

Financial & Operational Performance

· Manage account labor expenses, overtime, training costs, and controllable expenditures within established budgets.

· Monitor staffing efficiency, operational performance, and service quality to support account profitability.

· Identify opportunities to improve processes, strengthen service delivery, and enhance operational efficiencies.

· Maintain accurate reporting on staffing, incidents, inspections, account performance, and corrective actions.

· Collaborate with the Director of Operations to address operational priorities, financial performance, and opportunities for account growth.

Business Conduct

· Demonstrate integrity, professionalism, accountability, and sound judgment in all interactions.

· Uphold Marsden's Core Values, Code of Conduct, and established Operations Standards.

· Promote workplace safety, respectful communication, teamwork, and continuous improvement.

· Build positive relationships with employees, clients, and internal business partners while leading by example.

Financial Responsibilities

Responsible for managing account labor budgets, overtime, training expenses, and other controllable costs while maintaining contractual service standards and supporting profitable operations.

Supervisory Responsibilities

Provides direct leadership to multiple site supervisors with overall responsibility for approximately 40 security professionals across assigned Twin Cities locations. Oversees employee development, performance management, staffing, scheduling, and operational accountability in accordance with company policies and applicable laws.

Education & Experience

Required Qualifications

· Associate degree or equivalent education; one to three years of related supervisory, security operations, or account management experience; or an equivalent combination of education and experience.

· Demonstrated ability to lead employees, coordinate operations, and manage multiple priorities.

· Strong client relationship management, communication, problem-solving, and organizational skills.

· Proficiency with Microsoft Office and the ability to learn security management and scheduling systems.

· Ability to travel between assigned Twin Cities locations as needed.

Preferred Qualifications

· Leadership experience in contract security, protective services, or multi-site service operations.

· Experience managing large commercial or high-profile client accounts.

· Knowledge of security protocols, access control, emergency response, and incident management.

· Experience managing labor budgets, employee performance, and operational service standards.

Position Type & Work Schedule

Full-time, salaried position with core business hours of Monday–Friday, 8:00 AM–5:00 PM. Flexibility is required to address operational needs, emergencies, and occasional evening or weekend responsibilities.

The position is primarily based at one client location, with travel to additional assigned sites throughout the Twin Cities Metro Area as needed.

Equal Employment Opportunity

American Security and Investigations LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, marital status, veteran status, genetic information, status with regard to public assistance, or any other status protected by applicable law.

Other Duties

This description is not intended to be an exhaustive list of duties or responsibilities. Job responsibilities may change based on business and operational needs.

Marsden Services is a facility services provider operating throughout the United States. Marsden was established in 1952 and today has over 9,000 associates and more than 50 office locations. Every day, our associates support thousands of clients with quality-based, customer-focused solutions. We provide clients across the country with clean, safe, and healthy workplaces.

Company Description

Marsden Services is a facility services provider operating throughout the United States. Marsden was established in 1952 and today has over 9,000 associates and more than 50 office locations. Every day, our associates support thousands of clients with quality-based, customer-focused solutions. We provide clients across the country with clean, safe, and healthy workplaces.