Regional Account Manager

Farmer’s Fridge makes fruits and vegetables accessible and approachable for everyone. We offer a variety of fresh, healthy, ready-to-eat meals and snacks through our fresh food vending machines, wholesale partners, and our office pantry solution — providing chef-curated meals to customers within seconds. Today, we operate a network of Fridges and partner with clients nationwide in high-foot-traffic areas, such as airports, hospitals, universities, and large office buildings — where there is limited accessibility to fresh, healthy, grab-n-go options.

We care deeply about what we’re creating and aspire to make sure our customers feel that through every touchpoint. This shows up in many ways across the business. We are committed to prioritizing food safety, we are passionate about product quality, we value our employees, we champion the best idea no matter where it comes from, and we’re committed to making an overall positive impact as we scale.

About this Role: As the Regional Account Manager you will be responsible for launching, managing, and growing accounts within an assigned region for Farmer's Fridge. You’ll own post-launch client relationships, ensure consistent and reliable service, and represent the voice of the client across the organization. The Regional Account Manager collaborates with Sales, Client Services, Operations, Fulfillment, and Demand Planning to drive performance, support growth, and strengthen partnerships with key accounts.

What You’ll Do…

New Account Launch and Implementation

• Manage end to end implementation of new accounts, including planning, client communication, and operational readiness.
• Serve as the primary client contact throughout the launch process.
• Ensure new locations open with proper branding, product mix, merchandising, and service schedules.
• Implement account activation and marketing strategies

Account Management

• Maintain ongoing relationships with assigned clients and conduct regular business reviews.
• Monitor performance data and provide insights that improve sales, reduce waste, and strengthen client satisfaction.
• Own resolution of client issues by partnering with internal teams

Revenue Growth

• Identify expansion opportunities for additional Fridges, expanded service programs, or increased volume.
• Support Sales in regional strategy planning, proposals, and client conversations.

Internal Cross-Functional Collaboration

• Resolve inbound tickets and ensure timely follow-up with Client Services.
• Communicate performance and service needs to Operations and Fulfillment teams.
• Provide Demand Planning with accurate updates on projected volume changes, seasonal patterns, program adjustments, and special requests

Client Advocacy

• Advocate for client needs internally.
• Proactively escalate risks and collaborate on solutions to protect long-term partnerships.

Who You Are…

• Three or more years of account management, customer success, or related client-facing experience.
• Experience in foodservice, CPG, or distributed operations preferred.
• Strong communication and interpersonal skills.
• Ability to analyze performance data and drive action.
• Strong organizational and project management capabilities.
• Ability to travel regionally as required < 15%

The base salary range for this role is $65,000 - $85,000 . The base pay offered will be determined by factors such as experience, skills, training, certifications, education, and any applicable minimum wage requirements.

In addition to base salary, this position is eligible for company performance-based bonuses and equity.

We provide a comprehensive benefits package, including:

• Medical, dental, and vision insurance (multiple plans available)
• 401(k) with immediate employer match vesting
• Paid time off (including vacation, sick leave, and holidays)
• Paid sabbatical after 5 years of service
• Employee discounts
• Employee Assistance Program (EAP)

Benefits at Farmer's Fridge:

In This Together - We stay connected, whether in person or virtually. We encourage business transparency through monthly town hall meetings and weekly financial updates. We set out to make the best product on the market, and we believe we’ve done it. We value your input in the new menu creation process. From regular tasting panels, where employees provide new menu feedback.

Happier Workdays - Each day at work should fill you with joy. We're a fun and passionate group, and we don't take ourselves too seriously. Bring your unique self to work, dress comfortably, and always feel free to share your thoughts and opinions. We encourage curiosity; there's no hierarchy here when we're all swapping ideas.

Never run on empty - Daily Farmer's Fridge meal and office snacks are just some of the offerings to make sure you aren't distracted by a growling stomach. Recharge with our paid sabbatical program after five years of service.

Innovate & Elevate - We're all teachers and learners. You'll grow and help grow the company through cross-functional collaboration, open access to leadership, and regular business updates. You have a direct impact on the company’s bottom line. You can also impact your bottom line by participating in our 401(k) plan that includes a company match with immediate vesting.

Farmer’s Fridge Diversity Statement:

"Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Farmer’s Fridge, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.”

Farmer’s Fridge is an equal-opportunity employer. We are committed to providing equal employment opportunity in all employment practices, including hiring, without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability status, veteran status, or any other characteristic protected by federal, state or local law. View our disclosures related to External Agencies and Applicants below: