Receptionist

Job Description

Job Description

The Law Office of Lena A. Clark, LLC is a growing Trusts and Estates law firm seeking a warm, organized, and professional Receptionist to create an exceptional first impression for every client and visitor. This is a full-time, in-office position in Downtown Frederick.

As a key member of our Intake Team, you will welcome prospective clients who are seeking guidance with estate planning or probate matters. Many people contact us during significant life transitions, so your ability to listen with empathy, communicate clearly, and help them confidently take the next step is essential.

This is an excellent opportunity for someone who enjoys building rapport, providing outstanding customer service, and helping people solve important problems. Legal experience is helpful but not required. Professionals with backgrounds in financial services, real estate, insurance, healthcare, hospitality, or client advisory roles often thrive in this position.

This is a newly created role in our rapidly growing firm. Your primary responsibility is to serve as the firm's receptionist, providing exceptional customer service while managing the front desk, greeting clients, answering and directing phone calls, and performing general administrative duties. You will primarily support the Reception function but will also provide backup support to the Intake Team during periods of high call volume, employee absences, or vacations. Additionally, you will assist other departments with administrative tasks as business needs require. Flexibility and a willingness to support the team are essential to this role.

Compensation and Benefits

• $20-$24 per hour , based on experience

• Paid Time Off (PTO)

• Paid federal holidays

• 401(k) after a year of employment

• Pre-tax health insurance contributions, if applicable

• A collaborative, supportive, and collegial team environment

$20 - $24 hourly

• Welcome clients and visitors with professionalism, warmth, and exceptional customer service.

• Answer and manage a high volume of incoming phone calls from potential clients, clients, and vendors.

• Listen to prospective clients' concerns and explain how our firm may be able to help.

• Guide prospective clients through the intake process and schedule consultations with our attorneys.

• Answer common questions about our services and client experience.

• Track inquiries and conduct timely follow-up with prospective clients.

• Maintain accurate and organized records in the firm's client management system.

• Support the Intake Team with administrative and client service responsibilities as needed.

• 3+ years of receptionist, customer service, client relations, or comparable professional experience.

• Outstanding verbal and written communication skills.

• Strong computer skills and the ability to multitask in a fast-paced environment.

• Confidence leading conversations and helping people make informed decisions.

• Professional appearance, positive attitude, excellent attention to detail, and consistent follow-through.

• A strong work ethic and commitment to providing an exceptional client experience.

• Comfortable discussing professional services and consultation fees.

• Experience in legal intake, sales, healthcare coordination, financial services, insurance, or real estate is a plus.

How to Apply

Please email the following to  lolac at lenaclarklegal dot com :

• Your resume in PDF format.

• A brief cover letter explaining why you would be a great fit for this position and describing your ties to Frederick County

• As the final sentence of your cover letter, please include the following exactly: "I have read the instructions contained in the job posting and have followed the instructions."

• The subject line of the email should be your last name (all caps), followed by the position you are applying for in lowercase, followed by one word that you would use to describe yourself in all caps (for example, SMITH receptionist AWESOME).

We look forward to hearing from you and learning how you can help make every client's first interaction with our firm a positive and reassuring experience.  No recruiters or phone inquiries.

About the Firm

The Law Office of Lena A. Clark, LLC has proudly served Frederick County for more than eleven years and has grown to a team of twelve full-time employees. We are an Inc. 5000 company and have been recognized as one of the fastest-growing private businesses in America.

For the past six years, we have been Winners and Finalists in the Frederick News-Post's Best of the Best awards for Estate Planning Law Firm, Best Attorney, and Best Woman-Owned Business. We have also been honored with the Law Firm 500 Award for three consecutive years, recognizing us as one of the fastest-growing small law firms in the United States.

We are passionate about serving our community, supporting one another, and providing an outstanding experience for every client who walks through our doors.