Advanced Medical Support Assistant

VA Careers - Medical Support Assistant

Duties include but are not limited to:

• Scheduling and managing outpatient appointments
• Reviewing clinic appointment schedules to optimize clinic utilization
• Facilitating secure messaging between patients and care teams
• Notifying patients of normal lab results via mail
• Developing and managing tracking systems for follow-up care (consults, tests, etc.)
• Monitoring pre-appointment requirements for patient visits (X-ray, lab work, EKG)
• Participating in daily huddles and weekly team meetings
• Entering and maintaining information in electronic medical records
• Coordinating with PACT on timely closure of clinic appointments
• Scanning non-VA medical documentation daily
• Reviewing open encounters and coordinating clinic cancellations and rescheduling
• Processing ICB insurance capture buffer daily
• Addressing Return to Clinic (RTC) requirements per VA policy
• Assisting with virtual appointment management
• Performing basic eligibility determinations
• Maintaining patient confidentiality in accordance with HIPAA
• Ordering and managing administrative supplies
• AMSA performs other duties as assigned

Work Schedule: Monday-Friday 08:00 a.m.-4:30 p.m.

Compressed/Flexible: Not Authorized.

Telework: Not Authorized.

Virtual: This is not a virtual position.

Functional Statement #: 21X72-A

Relocation/Recruitment Incentives: Not Authorized.

Permanent Change of Station (PCS): Not Authorized.