Relationship Banker Business Specialist

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Relationship Banker Business Specialist within PNC's Retail Bank organization, you will be based in West Springfield, Virginia. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. Job Responsibilities Acquire and expand share of wallet for Consumer and Business Banking opportunities under $2MM in sales revenue. Achieve business results through leadership and productive collaboration with a wide range of ecosystem partners. Lead proactive lead generation and make appointments both inside and outside of the branch. Deliver a differentiated client experience from acquisition through onboarding and servicing. Manage proactive lead management and referral generation, leveraging experience and knowledge of bank products and services to grow share of wallet and attract new consumer and business households. Manage and grow Business Banking relationships under $2MM in sales revenue. Use client information from various sources to translate into actionable sales strategy and tactics. Generate quality referrals to ecosystem partners. Leverage tools and protocols to maximize business results. Develop ecosystem leadership inside and outside of the branch as a COI. Work across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage. Identify the resource or team of resources best equipped to meet client needs and introduce the client accordingly. Hold partners accountable for routine updates and referral follow‑up. Differentiated the client experience through advanced conversation skills. Deliver client well‑being through tailored solutions aligned with clients’ wholistic needs, including deposits, lending, cash management, payments, and investing. Solve clients’ problems courteously and with urgency, escalating where necessary. Act as an advocate for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique needs of the client. Work with branch team to help them identify consumer and business banking opportunities to create referrals. Work closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients. Create client loyalty and grow client share of wallet through a differentiated client experience. Perform lobby engagement activities to connect with clients and position PNC products. Educate clients on options for managing financial transactions by leveraging technology, tools and resources. Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrate heightened scrutiny to identify and avoid loss. Participate in branch daily operations, ensuring they are completed efficiently and accurately. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Preferred Skills Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Competencies Banking Products Business Acumen Customer Experience Management Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Prospecting Selling Understanding Customer Needs Experience Roles at this level typically require a university/college degree with Education & Certifications Bachelor's degree required. No certifications required. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical & prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back‑up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance (including select programs fully paid), and a robust wellness program with financial incentives. Paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; between 15 to 25 vacation days each year, depending on career level; and additional days based on years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Include "accommodation request" in the subject line title and provide your name, the job ID, and your preferred method of contact. For phone assistance, call View phone number on click.appcast.io and say "Workday". All information provided will be kept confidential and used only to the extent required to provide reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents: Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr