Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative Job Description

As a Customer Service Representative, you will engage with Studio owners and customers to provide exceptional support. Your role will encompass order entry, item lookup, shipment tracking, and product recommendations, along with other administrative tasks.

Responsibilities

• Provide support to Studio owners and customers via telephone and online.
• Troubleshoot product, order, and shipping issues.
• Maintain and update Studio account files with data entry.
• Efficiently resolve issues and escalate cases as necessary to ensure timely resolutions.
• Build and maintain positive relationships with Studio Owners by providing prompt, courteous, and professional service.
• Assist Studio Owners with order placement, inventory questions, promotional programs, pricing inquiries, and account maintenance.
• Research and resolve customer and Studio Owner concerns regarding orders, returns, credits, product availability, and system issues.
• Navigate multiple business systems to accurately retrieve information and complete transactions.
• Maintain detailed and accurate records of all interactions within the company CRM system.
• Coordinate with internal departments including Credit, Finance, Distribution, Marketing, IT, Ecommerce, and Regional Business Consultants to resolve issues and support Studio operations.
• Monitor open cases and proactively follow up to ensure timely resolution and a positive customer experience.
• Identify recurring issues and communicate trends, concerns, and opportunities for process improvement to management.
• Maintain knowledge of products, promotions, policies, procedures, and technology platforms.

Essential Skills

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office 365 applications.

Additional Skills & Qualifications

• Experience using CRM, ERP, order management, or point-of-sale systems preferred.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively within a team environment.
• Previous customer service, retail support, franchise support, or technical support experience preferred.

Work Environment

This is a 100% onsite position with working hours from 7:30 AM to 4:00 PM. The role offers a temporary-to-permanent opportunity within a well-established company.

Job Type & Location

This is a Contract to Hire position based out of Los Angeles, CA.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Los Angeles,CA.

Application Deadline

This position is anticipated to close on Aug 31, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on us.fitly.work for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.