Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 1984 and currently lead a team of 11. Before becoming a State Farm agent, I earned both my bachelor's and master's degrees from West Virginia University. State Farm has become a family tradition - my daughter is a Sales Leader with State Farm, and I'm also a proud mom, grandmother of two, and active member of my community.

Giving back is incredibly important to me. I'm involved with Rotary, serve as Vice President of the Frederick Mission, which supports individuals overcoming addiction, and participate in a variety of community events throughout the year.

Our agency offers health benefits, a Simple IRA, paid time off, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. Team members also enjoy their own private office, high-level training, professional development, and regular team events.

Our culture is professional, warm, and highly supportive. We celebrate each other's successes and genuinely want to see everyone grow. I'm looking for someone with a great attitude and a growth mindset who is self-motivated, works hard, and wants to make a meaningful difference in the lives of others.

ROLE DESCRIPTION:
As a Customer Service Representative with Kathy Schultze - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed. 
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.