Manager Trainee Front Office Shift
$20 per hourFull-time
IHG Hotels & Resorts
Manager Trainee - Front Office & Guest Relations Are you passionate about hospitality, guest experience, and learning what it takes to lead a Front Office operation? We are seeking a Manager Trainee - Front Office & Guest Relations who is eager to develop leadership skills while supporting exceptional guest journeys and service excellence. This role is designed to build future leaders by providing hands-on exposure to Front Office and Guest Relations operations, guest engagement, and service recovery while working closely with Front Office leadership. Your day-to-day: Every day is different, but you'll mostly be:
- Supporting Front Office and Guest Relations daily operations to ensure consistent, high-quality guest experiences.
- Assisting with the welcoming and engagement of VIPs, repeat guests, and special attention guests.
- Supporting the handling of guest feedback, concerns, and service recovery cases with professionalism and empathy.
- Learning to monitor guest satisfaction scores, online reviews, and feedback platforms, and assisting with improvement initiatives.
- Coordinating with Front Office, Club Lounge, Housekeeping, Food & Beverage, and other departments to enhance the guest journey.
- Assisting with maintaining guest profiles, preferences, and loyalty recognition within the hotel systems.
- Participating in coaching, mentoring, and onboarding of Guest Relations and Front Office colleagues under leadership guidance.
- Supporting preparation of reports related to guest feedback, trends, and service quality.
- Learning and ensuring compliance with brand standards, SOPs, and service excellence guidelines.
- Representing the hotel as a brand ambassador, delivering warm, professional, and genuine service at all times.
- Previous experience in Front Office, Guest Relations, or a similar guest-facing hotel role, preferably within a 4- or 5-star environment.
- Strong interpersonal, communication, and interpersonal skills with a willingness to learn leadership responsibilities.
- A guest-focused mindset with basic experience or interest in service recovery and problem solving.
- Fluent in English; additional languages are an advantage.
- Professional appearance, attention to detail, and a positive attitude.
- Basic knowledge or willingness to learn hotel PMS systems and guest satisfaction platforms.
- Ability to work in a fast-paced, guest-focused environment.
- Flexibility to work shifts, weekends, and public holidays.
- A degree or coursework in Hospitality or Hotel Management is preferred but not required.
Vacancy posted 22 hours ago
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