General Manager of Operations - POD 5 (San Cervantes, San Marbeya, & San Palacio)

Job Description

Job Description

Description:

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth.

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more.

Our communities are growing and so are our teams! We’re hiring a General Manager of Operations at POD 5 in Chandler, AZ. In this role, you will help keep our communities running smoothly by handling maintenance repairs and contributing to the upkeep of the community, while providing the five-star service that makes Mark-Taylor communities feel like home.

Why You’ll Love working at Mark-Taylor

• Employee rent discounts.*
• Access to all Mark-Taylor amenities.
• Employee appreciation events.
• Opportunities for career growth.
• 401(k) with robust company match.**
• Paid time off, sick time, holidays, and volunteer time.**
• Comprehensive Medical, Dental, and Vision benefits.**

• Minimum of three years of experience as a Community Manager in luxury residential property management is required.
• Previous experience as a Multi-Site Community Manager is preferred.
• Strong understanding of financial management, budgeting, and forecasting is required.
• AZ real estate license is required and must be obtained within 90 days of assuming the role.
• Proven experience overseeing daily operations, improving processes, and implementing strategic initiatives across multiple communities.
• Strong ability to lead, coach, and develop onsite teams across sites while driving accountability, collaboration, and a high standard of customer service.
• Capability to develop and execute business strategies and plans.
• Excellent verbal and written communication skills for effective interaction with employees, stakeholders, and customers.
• Ability to analyze complex data, make informed decisions, and solve problems.
• Commitment to providing excellent customer service and understanding customer needs.
• Proficiency in managing multiple projects and priorities simultaneously.
• Must possess strong attention to detail and sales ability.
• Knowledgeable about OSHA laws and regulations.
• Computer literate with capability in PMS software, MS Office, and related communication tools
• Must possess and model all principles of Mark-Taylor.
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Goal orientated, self-starter work ethic.
• Proficiency with Microsoft Office Suite.
• Associates and/or bachelor’s degree preferred.

In This Role You Will

• Uphold Mark-Taylor’s commitment to excellence in customer service and company standards, including best practices, policies, and procedures.
• Lead and motivate the team to achieve operational excellence, while fostering a culture of trust, community, and team member engagement.
• Acquire and develop top-talent by providing structure, direction, ongoing feedback, and recognition.
• Manage on-site team through training, motivation, and development programs.
• Build and develop excellent relationships and rapport with key business partners, clients, and residents.
• Participate in daily meetings to ensure operational efficiencies and interdepartmental communication.
• Analyze operational data to identify trends and recommend strategies for improvement, including recommended changes to rent/pricing strategies.
• Collaborate with the owners to identify community goals and objectives.
• Develop and maintain leasing goals and effective lease expiration programs.
• Develop annual operating budgets/forecast and sales/marketing plans. Maximize net operating income through effective cost control and revenue improvement plans.
• Develop and implement sales and marketing plans to maximize the financial potential of the assets.
• Prepare and convey all operational and financial data to the Managing Director.
• Monitor and analyze key performance indicators, identifying areas for improvement and implementing corrective actions as necessary.
• Implement and monitor resident retention and lease renewal programs and ensure service requests are being followed-up on.
• Maintain product knowledge of Mark-Taylor communities as well as market conditions for competitor communities.
• Oversee property management and preventative maintenance programs and ensure all safety programs are implemented and followed.
• Create and manage staffing schedules to ensure they meet community needs.
• Ensure compliance with all company and regulatory standards and operating procedures.

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All our employees undergo pre-employment screening which includes drug testing.

*Housing discounts are subject to availability at each community.

**Benefits offered for full-time employees.