NOC Technician

NOC Technician

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us!

As the NOC Technician you will respond and remediate issues on a day-to-day basis, by working with a team to ensure consistent delivery of services including connectivity, functionality, updates, and automation. You will work closely with the Operations team and provide valuable feedback to support the design, functionality, and workflows to maintain environment uptime and provide quick identification of issues.

This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS). 4 days on, 3 days off! Monday-Thursday, 4pm-3am EST (10-hour shifts).

Fully participate and collaborate as a member of the NOC team

Respond and remediate alerts as they are generated during your specified shift

Maintain KPI's related to response and availability

Provide clear and concise notes on tickets worked

Identify and escalate any issues with the alerting systems

Ensure all automated alerts and related cases are addressed according to Service Level Agreements (SLA)

Ability to troubleshoot and report on environment issues related to ISP, networks, servers, and hypervisors

You'll be successful in this role if you have experience in/with:

1 year of experience in the field of Information Technology

Great communication skills both spoken and written.

Strong troubleshooting and problem-solving capabilities.

Ability to work with users of varied positions to provide highly effective support and problem resolution skills.

Effective organizational and time management skills.

Ability to communicate and cooperate with various departments in-order to obtain information needed.

Good customer facing mannerisms and communication.

Ability to work under pressure, while maintaining a tactful and professional demeanor

Ability to operate independently while maintaining key performance numbers.

This role involves extended periods of sitting or standing and regular use of computers and office equipment.

NOTE: This role is 24/7 shift based. The shift is documented in this posting and the working hours to be agreed upon with your manager prior to accepting the role

Job Performance Metrics:

Utilization and availability

Responsiveness

Total tickets resolved

Total tickets handled

Required language skills:

Ability to communicate professionally, in English, both written and orally

Ability to write business correspondence and process procedures

Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Benefits and Perks:

Medical, Dental and Vision coverage for employee and family

401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)

Group Term Life and Accidental Death and Dismemberment coverage (company provided)

Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)

Health Savings Account (HSA) Options / PPO Options

Employee Assistance Program

Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays

Education Reimbursement Program

Generous Employee Referral Program - cash bonus for successful referrals!

Dynamic Recognition and Rewards

Clear Promotion and Advancement Tracks

Work with Industry-Leading Talent

The base pay range for this position is expected to be between $46,000.00 and $60,000.00 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

FLSA Status: Salaried, Non-Exempt

Work Authorization Criteria This position requires U.S. citizenship due to federal government contract obligations and access to secured information systems. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 7/13/26.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.