Administrative Operations Chief

Job Description and Duties

Please refer to the attached duty statement for a detailed description of the position, including the required duties and responsibilities necessary to perform the essential functions of the role.

You will find additional information about the job in the .

Working Conditions

This position is headquartered in Sacramento, CA. The incumbent will be required to report to the assigned headquarter in accordance with the Statewide Telework Policy.

CalEPA positions may be eligible for hybrid telework schedules with in-person attendance based on operational needs under Government Code 14200 for applicants residing in California, subject to the candidate meeting telework eligibility criteria outlined in the CalEPA Telework Policy and/or future program requirements. Employees not residing in California are not eligible for telework. Regardless of hybrid telework eligibility, all employees may be required to report to the designated headquarter location at their own expense, as indicated on their duty statement. 

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay. Please note additional conditions below:

• Position located in a high-rise building.
• Requires being in a stationary position, consistent with office work, for extended periods.
• Standard office environment (for example, artificial lighting, controlled temperature, etc).
• Daily use of a personal computer, office equipment, and/or telephone.

Special Requirements

Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience qualify them for the position. The SOQ documents each candidate’s ability to present information clearly and concisely in writing. Candidates whose applications do not include the required SOQ will not be considered for this position. Cover letters and resumes do not take the place of the SOQ.

• Require Name on SOQ 
• Require Job Control Number on SOQ 
• Maximum number of pages: 3 (12 pt font, please review and respond to the questions below. We ask that you provide a detailed response to each question.)

1. Describe your breadth of experience and expertise in HR leadership, including your role interpreting and applying personnel laws, managing complex personnel matters, and providing HR guidance across an organization. Provide specific examples demonstrating your knowledge of classification, pay, benefits, position control, labor relations, and employee relations. Include examples of how you have managed HR-related challenges such as staffing, performance management, compliance, employee development, and labor negotiations in your organization.
2. Describe your experience leading business services operations—such as health and safety, warehouse operations, printing, or mailroom services. Provide specific examples of how you have built and managed high-performing teams, implemented operational improvements, achieved performance targets, and handled operational challenges. Include examples demonstrating your ability to supervise diverse operational functions, drive efficiency, and maintain service continuity across multiple business units.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience cultivating cross-functional collaboration across diverse business services functions (such as health and safety, warehouse operations, printing, and mailroom operations), fostering a team environment, and promoting a high-performance culture.
• Strong leadership experience in managing and coaching a team, including managers, providing clear direction to team members, supporting their work and growth, and successfully administering human resources programs.
• Personnel management experience is required, as well as familiarity with principles of classification and pay, benefits, position control, labor relations, and position control. Experience managing staff in operational environments (warehouse, facilities, logistics, printing, or mailroom) is preferred.
• Strong change management, project management, and organizational skills with the ability to plan, develop, implement, and track program outcomes to meet the organization's strategic goals and objectives. Experience with operational efficiency improvements and process optimization is highly valued.
• Demonstrate ability to work under pressure and handle multiple competing priorities simultaneously while constantly meeting deadlines.
• Demonstrate ability to analyze complex program/day-to-day operations issues, make sound recommendations, and present them to upper management and stakeholders for input and buy-in.
• Demonstrate ability to effectively communicate orally and in writing with individuals at all organizational levels and with internal and external stakeholders.
• Demonstrate ability to build relationships and work well with internal and external stakeholders, including executive leaders, other State boards, offices and/or departments, and other program stakeholders.
• Demonstrate ability to provide superb customer service to internal and external stakeholders.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

• Gym
• Daycare facility (third-party)
• Convenient to public transportation 
• Nearby (third-party) parking 

Experience and Education

For experience/education to qualify during the application screening process and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information may experience delayed processing times, and your eligibility for this position may be impacted.

If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of the United States course/degree equivalency.

Foreign education credential evaluation services can be found at

Failure to submit all the required documentation will result in an incomplete application and disqualification from consideration for this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Statement of Qualifications (SOQ) - Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.