Account Associate - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2014 and is a close-knit team of three who take pride in professionalism, integrity, and strong customer relationships. Before becoming an agent, I spent 26 years with State Farm in various leadership roles across multiple departments, which gave me a deep understanding of the company and how to best serve both customers and team members.

I attended the University of Akron, where I studied Political Science. I’m also a military veteran and a big basketball fan. Discipline, teamwork, and commitment are values I carry with me from both my military and corporate experience.

I stay involved in the community as an active member of Delta Sigma Theta Sorority, Incorporated, and believe strongly in giving back and staying connected locally. For our team, we offer paid holidays, PTO, health benefits, and licensing reimbursement to support our team’s success and well-being.

Our office culture is professional, family-oriented, and fun. We value honesty, integrity, and a strong work ethic. We’re looking for someone who is reliable, people-oriented, and ready to be part of a supportive team environment. If you’re someone who takes pride in your work and wants to be part of a close-knit, professional culture, this could be a great place to grow your career.

ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Eudora Graffaree-Robinson - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.