Medical Front Desk Receptionist

We are currently seeking a detail-oriented and customer-focused Medical Front Desk Receptionist to join our healthcare team in Amherst and Northampton, MA. The Front Desk Receptionist plays a critical role in providing excellent customer service and ensuring efficient front desk operations.

• Greet patients with a warm and friendly demeanor as they arrive, ensuring a positive first impression.
• Assist in scheduling patient appointments, making reminder calls, and rescheduling as necessary.
• Accurately collect and input patient information into the electronic medical records system.
• Verify patient insurance information, collect co-payments, and address billing inquiries.
• Manage incoming phone calls professionally, directing inquiries to the appropriate personnel.
• Maintain and update patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Manage the patient flow in the waiting area to minimize wait times and maintain an organized front desk area.
• Assist healthcare providers and medical staff with administrative tasks as needed.
• Perform medical assistant duties such as taking patient vital signs, preparing patients for exams, and assisting with minor procedures.
• Travel between Amherst and Northampton clinics.

• High school diploma or equivalent.
• Prior experience as a Front Desk Receptionist in a medical setting is preferred.
• Strong interpersonal and communication skills.
• Proficiency in using electronic medical records systems.