Showroom Team Lead

$19 - $21 per hour

Indochino

Buffalo, NY

RESPONSIBILITIES:

Sales Leadership + Accountability

Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.
Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV).
Assist in managing customer appointments and walk-in traffic to maximize sales opportunities.
Hold team members accountable for achieving personal and team-based KPIs.
Provide guidance and coaching to team members in the moment to enhance performance and customer interactions.
Actively contribute to building relationships with high-value clients and ensure their needs are met with the highest level of service.

Operational Excellence

Assist with daily operational tasks, including floor management, staff scheduling, and ensuring smooth workflow.
Serve as the acting leader on the sales floor during the absence of the Showroom Manager.
Maintain a seamless customer experience by ensuring operational tasks are completed efficiently and effectively.
Solve customer issues with professionalism and a solution-oriented mindset.
Bring forward feedback and ideas to improve showroom operations and merchandise presentation.
Oversee opening and closing procedures, ensuring the showroom is prepared for daily operations and secured at the end of the day.
Perform routine checks to ensure all operational and safety standards are met during opening and closing.

Fittings and Alterations

Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
Oversee the fitting process by holding the team accountable for quality and efficiency.
Collaborate with tailors and alteration specialists to communicate customer requirements effectively.
Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.

People Development

Support the onboarding and training of new Style Guides, ensuring they understand key processes, metrics, and customer service standards.
Mentor and guide team members to ensure consistent delivery of exceptional customer experiences.
Foster a positive, collaborative team environment that aligns with company values.
Provide ongoing feedback and encouragement to team members, promoting growth and accountability.

Customer Experience

Lead by example in delivering a seamless and unforgettable customer experience.
Ensure all customer appointments and interactions reflect the brand’s commitment to exceptional service.
Manage escalated customer concerns with tact, urgency, and a focus on delivering positive outcomes.
Uphold and model Indochino’s customer experience standards both online and offline.

Entrepreneurial/Be a Business Owner Mindset

Identify and act on opportunities to improve showroom performance and customer satisfaction.
Contribute innovative ideas to enhance the showroom’s operations, sales strategies, and team engagement.
Act as a subject matter expert on fit, product knowledge, and customer experience.

REQUIREMENTS:

1+ years of retail or customer service experience, preferably in fashion or a customer-focused environment.
Proven ability to meet and exceed sales targets and KPIs.
Strong leadership and mentorship skills with a collaborative approach.
Excellent interpersonal and communication skills.
Keen understanding of menswear products, fit, and tailoring processes.
Ability to remain calm under pressure and lead a team during high-energy situations.
Self-starter with a solution-oriented mindset and the ability to adapt to changing priorities.
Strong proficiency in iOS and MS Office applications.
Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

WHY WORK AT INDOCHINO:

Growth Opportunities: Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company.
Collaborative Environment: Work alongside talented and passionate team members who support each other to succeed.
Impactful Work: Contribute to a growing retail department and help shape the future of Indochino.
Customer Focused: Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.

Compensation Range: $19.00-21.00

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Showroom Team Lead in Buffalo, NY vacancy

Team Lead
...both. No insane hours, no crazy demands; just great food, great people and a great environment! We focus on the happiness of our team. That's called 'Quality of Life', and it's just one of the benefits we provide. Quality of Life means: Great Hours of Operation No grills...
Suggested
Full time
Part time
Shift work
TradeJobsWorkForce
Buffalo, NY
4 days ago
Division Integrated Product Team (IPT) Lead - Military Aircraft Group
$140k - $190k
...job satisfaction, better rewards, and a great quality of life inside and outside of work.Job Title:Division Integrated Product Team (IPT) Lead - Military Aircraft GroupReporting To:Manager Sr., IPT LeadsWork Schedule:Onsite - Buffalo, NYMoog’s Military Aircraft Group is...
Suggested
Full time
Worldwide
Relocation package
Flexible hours
Moog
Buffalo, NY
23 hours ago
Lead Supervisor I
$16 - $24.75 per hour
...Ambassador embodying of Coach values and increasing brand awareness Leads implementation of Company initiatives and support full operation... ...business and personal development initiatives Create Winning Teams/Drive Results Establishes trust, maintains integrity, and...
Suggested
Minimum wage
Shift work
Coach
Buffalo, NY
1 day ago
Team Lead
$18 per hour
JOIN OUR TEAM! RECEIVE A $200 SIGNING BONUS! Pay Rate: $18.00 per hour Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport... ...and customer care. The Club is looking for a Full-Time Team Lead and MUST have open availability. The work of the Team Lead includes...
Suggested
Hourly pay
Full time
Local area
Relocation package
Shift work
Hyde Park Hospitality, LLC
Buffalo, NY
4 days ago
Commercial Analyst Team Lead
$96k - $181k
Location:726 Exchange Street, Buffalo New YorkJob SummaryThe Commercial Analyst Team Lead provides leadership, coaching, and oversight to a team of Commercial Analysts supporting Commercial Leaders and Relationship Managers across designated markets. This role is responsible...
Suggested
Full time
Work at office
Flexible hours
Night shift
KeyBank
Buffalo, NY
4 days ago
First Line Risk Program Lead - Technology & Enterprise Operations
$89.6k - $149.3k
...standards to promote consistent and effective execution across teams.Perform quality reviews over risk program deliverables to ensure... ...initiatives by translating requirements into actionable guidance.Lead complex risk management initiatives and special projects that have...
Full time
Work experience placement
Work from home
M&T Bank
Buffalo, NY
3 days ago
Strategic Initiatives Enablement Lead (Hybrid - Buffalo, NY)
$89.6k - $149.3k
...Customer Experience & The Way We Work Enablement (CXTW3E)A high-impact team at the heart of M&T Bank’s most strategic and transformative... ...work experienceStrong attention to detailStrong ability to lead teamsExcellent project management skillsStrong analytical abilityCreative...
Full time
Work experience placement
M&T Bank
Buffalo, NY
1 day ago
Group EHS Director - Military Aircraft Group
$185k - $215k
...Aircraft Group!In this role, you will serve as the trusted strategic partner to the Military Aircraft Group (MAG) Executive Leadership Team, leading the development and execution of the Environmental, Health & Safety (EHS) strategy and compliance framework. You will drive the...
Full time
Contract work
Interim role
Local area
Remote work
Worldwide
Flexible hours
Moog
Buffalo, NY
3 days ago
Digital Channels Product Leader
$154.7k - $257.9k
...strategic and innovative Head of Commercial Digital Channels Product to lead the vision, strategy, roadmap, and delivery of the bank's... ...fraud management, and self-service capabilities.The role oversees a team of product managers responsible for commercial digital channels,...
Full time
Work experience placement
M&T Bank
Buffalo, NY
23 hours ago
Strategic Initiatives Lead
$89.6k - $149.3k
...adoption and long-term change sustainability. Primary Responsibilities: Lead efforts to define scope/approach for department initiatives.... ...liaison to the change sponsor, project manager, overall project team, and stakeholders; provide guidance to enhance change...
Full time
Work experience placement
Work from home
M&T Bank
Buffalo, NY
4 days ago
Team Lead Test Automation (m/w/d)
...sowie Performance-Tests effizient über den gesamten Entwicklungszyklus hinweg durchgeführt werden.In enger Zusammenarbeit mit Deinem Team identifizierst und dokumentierst Du Fehlerquellen, priorisierst Maßnahmen und sorgst dafür, dass diese schnell und nachhaltig...
Full time
Remote work
CompuGroup Medical
Hamburg, NY
3 days ago
Structural Inspection Team Leader
DescriptionGPI has an exciting opening for a Structural Inspection Team Leader to be primarily assigned to our structural condition inspection contracts with NYSDOT, NYSCC, NYSTA, and NYPA. In this role, the candidate would inspect in-service infrastructure such as bridges...
Contract work
Remote work
GPI
Buffalo, NY
3 days ago
Architecture Studio Lead
$133k - $212k
OverviewColliers Engineering & Design is seeking an Architecture Studio Lead to join our Science & Technology team in our Western NY offices! At Colliers Engineering & Design, we excel at developing highly technical facilities and utilizing advanced technologies to support...
Contract work
Temporary work
Work at office
Colliers Engineering & Design
Buffalo, NY
4 days ago
AI Governance Lead
$123.6k - $206k
...evidence, bias/fairness checks, and performance monitoringSet standards for third-party and open-source model vettingTarget State & Team BuildDefine the target state for AI governance: what "good" looks like, what the organization should expect from the functionDesign...
Full time
M&T Bank
Buffalo, NY
4 days ago
Team Leader
$24 - $27 per hour
Team Leader Because you don’t just succeed - you exceed. Retail our way. A people-first culture. Inclusive spaces. Expanding teams, capabilities... ...drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team of colleagues. You will...
Hourly pay
Casual work
Local area
Immediate start
Shift work
Primark
Buffalo, NY
23 hours ago
Shipping Lead
$26.95 per hour
...Job Description Position Title: Shipping Lead Pay Rate : $26.95 per hour Category/Shift : Hourly Full-Time, Monday... ...more senior roles with increasing responsibility quickly. Our team values collaborative, out of the box thinking to ensure a positive...
Hourly pay
Full time
Temporary work
Local area
Immediate start
Worldwide
Monday to Friday
Flexible hours
Shift work
Weekend work
International Paper
Buffalo, NY
1 day ago
Lead Structured Cabling Tech
...Lead Structured Cabling Technician The Lead Structured Cabling Technician is responsible for overseeing the installation, maintenance... ...Point (AP) installation projects. This role involves managing a team of two assistant technicians, ensuring adherence to industry...
For contractors
Local area
ACAV and Associates LLC
Buffalo, NY
4 days ago
Lead Detailer
...00 am -4:30 pm Position Details: Oversee Detailers for vehicles to be thoroughly cleaned and ready for customer delivery or showroom presentation Oversee the New Car Get Ready Tech to ensure all cars are being delivered on time Close out any internal repair...
Temporary work
Local area
Paddock Chevrolet
Buffalo, NY
2 days ago
LEADER
WORK OBJECTIVE: This job involves the inspection, preparation, and completion of any type of work done in the Department at any location of company property. ESSENTIAL FUNCTIONS: • Giving adequate instruction relative to any or all work performed...
Niagara Frontier Transit Authority
Buffalo, NY
2 days ago
Online Order Filling Team Supervisor
...Online Order Filling Team Supervisor WM Supercenter #2586 2500 Walden Ave Cheektowaga, NY 14225-4940 CP-2586-9039 $21.50 - $34.50/hr* Full time Shifts may vary Role Summary Online Order Filling associates have one focus: to fill and dispense online orders. They...
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Shift work
Weekend work
Afternoon shift
Walmart
Buffalo, NY
2 days ago
Catering Lead
$17 - $20.25 per hour
...Catering Lead At PaneraAt Panera, our people come first. If you're looking for a place where you can grow, feel supported, be yourself... ...is sharing it!What's In It For You?Competitive pay & eligible for team tipsFree on-shift meals & unlimited fountain beveragesFlexible &...
Full time
Local area
Flexible hours
Shift work
Night shift
Panera
Buffalo, NY
2 days ago
Team Lead, Software Engineer - Data
Who are we looking for:We are looking for an exceptional Team Lead, Software Engineer to lead, architect, and elevate our engineering team. We need a leader who thrives in a fast-paced, collaborative environment and is passionate about solving complex technical challenges...
Work experience placement
ACV Auctions
Buffalo, NY
3 days ago
PT Air Ramp Supervisor
...organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities...
Permanent employment
Work at office
Local area
Flexible hours
UPS
Buffalo, NY
3 days ago
PT Air Ramp Supervisor
$26.25 - $42.65 per hour
...organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities...
Permanent employment
Temporary work
Work experience placement
Work at office
Local area
Flexible hours
UPS US
Buffalo, NY
4 days ago
Lead Product Manager, Inspections
$172k - $216k
...the Company’s 401(k) Who we are looking for: We are looking for a Lead Product Manager with a proven track record of building products... ...direction for the inspection platform, align the products and teams within it behind clear goals, and lead through influence rather...
Temporary work
Local area
Visa sponsorship
Work visa
Shift work
ACV Auctions
Buffalo, NY
1 day ago
TEAM LEADER
$21 per hour
...conjunction with the Senior Residential Supervisor supervises direct care staff. Why People Inc.? When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving great benefits (generous PTO, PTO buyback,...
Hourly pay
Shift work
PeopleInc
Buffalo, NY
4 days ago
Lead Architect
...really only one: Zones u2013 First Choice for IT.TMu00A0 Position Overview: WinCenter team supports global sales professionals in driving growth across all Zones offerings. The Lead Architect will lead RFx efforts for all professional and managed services offerings (Workplace...
Zones
Buffalo, NY
23 hours ago
Dietary Supervisor
$17 - $17.25 per hour
...Full-TimeSchedule: 12 pm - 8 pm or 6:30 am - 2:30 pm Harris Hill Nursing Facility is looking to add a Dietary Supervisor to its team. In this role, you’ll help oversee the daily operations of the Dietary Department while ensuring high-quality meal service, food safety...
Weekly pay
Daily paid
Full time
Part time
Shift work
Living Legends Health
Buffalo, NY
1 day ago
Lead Piping Designer
...Lead Piping Designer - Position and Responsibilities As a Lead Piping Designer with Middough, you will directly execute technical... ...across the Central, Midwest and Northeast regions. Our diversified team is our greatest asset, and they are challenged with a large...
Temporary work
H1b
Work at office
Local area
Flexible hours
Middough
Buffalo, NY
4 days ago
Community Manager
...cracks Identify recurring questions, objections, complaints, and misconceptions. Share what you’re hearing with the marketing team so we can improve our content and customer experience. Likewise, share information with the product team and customer service where...
Full time
Immediate start
Techless
Buffalo, NY
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Showroom Team Lead. Be the first to apply!