Account Specialist

Account Specialist

WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our professionals each day. Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

About the role: We're looking for an Account Specialist-Level 1 on behalf of our client. This is an 8-months contract assignment (W-2). You will provide full account management support for business, commercial, industrial, national, and government customers. Handle customer requests, complaints, and claims while ensuring compliance with company policies and industry regulations. Collaborate with internal teams and vendor partners to resolve issues, process billing, manage accounts, and support financial and operational tasks.

Location: Palm Beach Gardens, FL 33410

Key Responsibilities:

• Assist customers with account inquiries, billing, and enrollment.
• Process claims, contractor invoices, and fulfillment requests.
• Communicate effectively with customers and internal teams.
• Maintain accurate account records and follow established policies.
• Participate in training and development programs for customer service

Qualifications:

• Education: High School Diploma or equivalent required.
• Minimum 2+ years' experience in customer service, sales, claims, customer accounting, or revenue recovery.
• Shifts may include evenings and weekends.
• Proficiency in CRM software and basic computer skills.
• Associate's or Bachelor's degree preferred.

WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network. WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following: Comprehensive Health and Income Protection Benefits 401(k) Savings Plan Paid Vacations for Qualifying Positions

We are committed to transparency and equity in all our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $20.00/hr. to $23.00/hr.