Consumer Product Development Partner - Retail Branch Growth Strategy

Consumer Product Development Partner - Retail Branch Growth Strategy

As the Consumer Product Development Partner - Retail Branch Growth Strategy, you will be focused on developing and delivering new product strategies across our key growth vertical within our retail branch network & delivering changes to existing products or programs to meet customer needs and expectations in a sound manner. The focus is to build an efficient, end-to-end delivery processes that increase product capability and improves processes to meet budget forecasts in products.

Primary responsibilities include

• Responsible for all card product growth strategies within Retail Branch network; partnering closely with Retail Sales & Support for implementation.
• Primary business line POC for all retail matters - developing cohesive strategy encompassing client and customer feedback.
• Ensure projects are structured, defined, sanctioned and initiated and then responsible for delivery to time, cost and quality. Includes responsibility for full benefit realization and formal closure with Post Project Implementation Review undertaken.
• Responsible for management of full project governance on behalf of the LOB.
• Create and implement operational or functional business plans aligned with the overall business strategy to ensure the business unit has the capacity and capability to meet the agreed objectives. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.
• Manage Business Case creation and approval process.
• Will provide input to business strategy and prioritization of product portfolio.
• Ensure the sponsor's business requirements have been clearly defined and documented. Define the scope of the project, own and manage project goals, risks, issues and resources.
• Establish and build relationships across the company to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle.
• Participate in building of product and process management capacity in to the organization.

Skillsets needed:

• Proven track record of driving product initiatives within cards, lending, or consumer financial services; strong consumer card experience desired
• Branch/Retail strategy experience - ability to drive meaningful growth through partnership - across retail footprint(s) with track record of success
• Ability to partner with sales leadership; crafting cohesive and achievable growth plans
• Deep understanding of acquisition and portfolio economics for credit card product, lifecycle management, and customer value creation
• Strategic architect with the ability to operate in the details; ability to equally set strategic vision and execute
• Enterprise leader skilled at influencing across a complex, matrixed environment as an individual contributor
• Builder mentality comfortable operating in maturing state and overall scaling business driven. Someone who can build processes vs follow
• Demonstrated ability to translate strategy into measurable financial outcomes

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • 7+ years of Card product experience; strong knowledge of Credit Card industry and P&L
  • Deep understanding of Credit Card acquisition channels; particularly within retail network (branch)
  • Ability to navigate and lead through highly matrix based organization
  • Builder mindset; experience & comfortability in developing new to bank strategic initiatives from idea creation to implementation
• Preferred Qualifications
  • MBA
  • 11+ years of bank retail and consumer lending product team experience

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F, mandatory 4 days/week in a Citizens office location

Required Skills

• Customer Empowerment
• Diversity and Inclusion Practice

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Job Info

• Job Identification 47565
• Job Category Product Specialists
• Locations 1 Citizens Plaza, Providence, RI, 02903, US 400 Lippincott Dr Ste 100, Marlton, NJ, 08053, US 200 Station Drive, Westwood, MA, 02090, US 5908 Headquarters Dr., Plano, TX, 75024, US 4250 Congress St., Charlotte, NC, 28209, US 121 Continental Dr, Newark, DE, 19713, US