Security Site Supervisor

Job Description

We are seeking a dependable Site Supervisor to support daily security operations within a fast-paced retail environment. This role is ideal for someone who thrives on customer service, operational excellence, and building strong relationships with both clients and security personnel.

As the Site Supervisor, you will partner closely with the Account Manager to help oversee security operations, support officer performance, maintain a safe environment for customers and staff, and ensure all expectations are consistently met.

Shift: Friday-Tuesday 1pm-9pm - Sunday's hours are 10am-6pm

Location: Burlington, MA


Salary: $57,845.00/yearly


Key Responsibilities:

• Assist with the day-to-day management of retail security operations.
• Support scheduling, staffing, payroll, and coverage needs.
• Help supervise, coach, and develop security personnel.
• Ensure officers maintain professionalism, strong customer service, and compliance with post orders.
• Conduct floor presence, site inspections, and performance observations.
• Assist with incident reporting, investigations, and documentation.
• Respond to escalated situations and support emergency response efforts when needed.
• Build and maintain strong working relationships with client representatives and store leadership.
• Support training for new security officers.
• Help maintain a safe and welcoming environment for customers, employees, and visitors.

Qualifications:

• 2+ years of security supervision or management experience
• Experience managing large teams
• Familiarity with payroll/timekeeping systems
• Strong communication and organizational skills
• Reliable, detail-oriented, and able to manage routine operations effectively

Benefits you receive working with Securitas:

• Medical, Dental, Vision + 401k
• Weekly Pay & Paid Vacation
• Employee Perks (Discounts @ Apple, Verizon, Ford & more)
• Employee Assistance Program (Includes free counseling)
• Free Uniforms

Securitas USA is a proud employer of active and retired service members.

EOE M/F/Vet/Disabilities

#NorthernNE

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.


Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.


Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

About the Team

Our Company Mission:


Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.


Our Values:


Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.


Integrity:


Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.


Vigilance:


Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.


Helpfulness:


As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.