Benefits/LOA Specialist

Location: San Antonio, TX Duration: 10 Months Total Hours/week: 40.00 Shift: 1st Shift Client: Medical Device Company Job Category: Human Resources Level of Experience: Mid-Level Employment Type: Contract on W2 (Need US Citizens or GC Holders Only) Workdays/hours: M - F 8am - 5pm Job Description Position Summary: The Benefits/LOA specialist reports to the North Americas Associate Service Center (NAASC) Total Rewards Benefits Manager. Responsible for the planning, organizing, and coordinating the service delivery of the Total Rewards Benefits Administration programs to ensure a positive customer experience. Gain in-depth knowledge and stay apprised of B.D.’s Health & Welfare (H&W) and Leave of Absence (LOA) programs and policies (U.S and Canada). Utilize discretion in decision-making and serve as a subject matter expert in the administration of the Benefits Administration programs for North America Operations. Support the Customer Interaction Center (CIC) or Tier 1 in developing and updating call scripts and managing Tier 2 inquiries. Act as a point of contact cross‑functionally within ASC, partnering with two Program Center of Excellence (CoE) representatives (H&W and LOA CoE’s). Key Responsibilities Collaborate with internal/external resources to support the administration of the Company’s Health & Welfare and Leave of Absence programs. Work directly with outside vendors on daily transactions, special projects, and issue resolution; document and maintain key processes, procedures, and guides for benefit plans administration. Support and respond to internal requests in the collection of audit data for program compliance and control requirements. Assist with the maintenance of summary plan descriptions, presentations, participant guides, and employee benefit program communication for call scripts. Serve as the subject matter expert for both the H&W and LOA programs, policies, and processes in support of issue resolution. Manage vendor partnerships, including operational regular meetings and day‑to‑day inquiries, ensuring compliance with plan documents, regulations, SLAs, and overall contract agreements. Implement the Annual Enrolment benefits. Coordinate benefits‑related activities with external benefits vendors (premium payments, vendor mapping, data issues, verification, beneficiary forms, address searches, court orders, reporting, reconciliations). Support the BD Healthy Lives program activities and the tuition reimbursement process. Apply Leave of Absence policies and processes, including Federal FMLA, Military leave, STD/LTD, OSHA reporting, State‑sponsored FLA, HIPAA, USERRA, and other legislation across US and Canada. Identify and recommend methods to update, simplify, and enhance processes, procedures, and technologies; lead or participate in continuous improvement initiatives. Provide tier‑2 support and guidance to CIC tier 1 on Benefit Administration programs. Collaborate with Benefit Administration CoE’s for effective delivery of the programs; act as consultant and project manager to define and implement program delivery, identify process and system implications, and propose solutions. Research and manage employee, manager, and HRBP questions and escalations through the case management tool. Experience Bachelor’s degree with a professional HR/Business Administration qualification or Diploma with equivalent experience. Previous experience in the operation and administration of Benefit Programs. Minimum of 3 years’ experience in Benefits Program (H&W and LOA) administration, preferably in a mid‑/large‑size global organization. HR Generalist experience a plus. Specific experience with vendor management of large and highly complex retirement plans preferred. Preferred Certified Employee Benefits Specialist (CEBS) or Certified Benefits Professional (CBP). Professional of Human Resources (PHR/SPHR) Certification. Six Sigma or Lean Management Certification.Project Management experience. Knowledge, Skills & Abilities Knowledge of retirement program administration and compliance; familiarity with IRS, ERISA, HIPAA, ACA, FMLA, ADAAA, and DOL regulations. Excellent oral and written communication skills; ability to compose routine written communications. Proficiency in H&W and LOA end‑to‑end processing. Workday and SAP experience desirable. Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). Strong attention to detail and ability to influence and persuade CoE to ensure process considerations are accounted for in new or modified programs and policies. Strong problem‑solving and analytical abilities. Applicable Operational Languages English – expert proficiency; at least one other language preferred (Spanish). #J-18808-Ljbffr MillenniumSoft Inc