BENEFITS ASSISTANT NF-03

Benefits Assistant

Under general supervision, performs duties as a benefits assistant in providing customer support to eligible employees and retirees, participants, human resources offices, and others on NAF benefits plans and portability of benefits. Provides advice and assistance on routine benefit actions based on governing regulations and plan provisions. Assists benefits examiners and specialists by providing a wide variety of technical support in the administration of benefits programs (medical/dental insurance, life insurance, retirement, 401(K), and flexible spending/savings accounts). Performs functions such as determining eligibility; verifying coverage; examining, adjudicating, and processing claims for pensions and other benefits; validating employee service data; and communicating with service providers to respond to inquiries, resolve problems, and ensure delivery of benefits. Utilizes automated benefits systems to perform audits, run reports, process enrollments and terminations, and update electronic files and personnel records. Reconciles benefits enrollment data with payroll systems to verify eligibility data, enrollments, and payment of premiums. Processes request for military service credit and retirement refunds. Sorts and scans transmittals and other benefits correspondence into document storage systems and distributes files to correct benefits team. Interacts professionally with staff and customers internal and external to the organization on a variety of benefit matters and inquiries. Performs other duties as assigned.