Customer account specialist

Job Opportunity: Customer Account Specialist (Electrical Distribution) Are you an inside sales or customer service professional with a strong background in electrical supplies? We are seeking a Customer Account Specialist who brings proven electrical product knowledge and electrical distribution experience to our team. In this role, you will serve as the technical bridge between our customers, outside sales team, and manufacturing vendors.

Key Responsibilities

• Technical Consultation: Act as the primary contact, leveraging your electrical product knowledge to provide technical support, verify specifications, and recommend the right components.
• Order & Project Oversight: Manage customer orders from placement to delivery. Coordinate large-scale electrical project orders, ensuring product availability matches project timelines.
• Sourcing & Vendor Relations: Research and source specialized, non-stock items directly from electrical vendors. Negotiate pricing and lead times to fulfill unique customer requests.
• Strategic Pricing: Use your industry insight to negotiate order pricing, margins, discounts, and delivery terms, maximizing profitability.
• Solution-Based Selling: Identify opportunities to cross-sell or up-sell, and suggest viable alternative electrical products when a requested item is backordered.
• Collaboration: Partner closely with operations, purchasing, and outside sales to ensure accurate inventory levels and seamless delivery.

Role Requirements ⚠ Absolute Must-Have: Candidates must possess previous experience working within electrical distribution or have demonstrable, hands-on electrical product knowledge.

• Proven experience in account management, customer service, or inside sales within an industrial or electrical supply environment.
• strong technical aptitude-ability to read product descriptions and understand electrical distributor systems.
• Excellent negotiation and problem-solving skills with a proactive mindset.
• Commitment to continuous learning (ongoing manufacturer-led training provided).

Why Join Us? We offer a fast-paced environment where your technical expertise is valued. You will have direct access to vendor training to continuously expand your product expertise and advance your career.

Apply today!

salary: $50,000 - $53,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Key Responsibilities

• Order Management: Process customer orders, changes, and cancellations for electrical distribution products via phone, email, and digital channels.
• Technical Support: Serve as the primary contact; leverage electrical product knowledge to provide technical support, verify specifications, and recommend alternative components when items are out of stock.
• Sourcing: Research and source specialized, non-stock items from electrical vendors . Negotiate pricing and delivery directly with suppliers.
• Pricing & Negotiation: Utilize industry knowledge to negotiate order pricing, margins, discounts, and delivery terms to maximize profitability while meeting client needs.
• Project Coordination: Oversee large-scale electrical project orders , tracking project timelines and ensuring component availability.
• Cross-Functional Alignment: Partner with inventory, logistics, and outside sales teams to maintain proper stock levels of core electrical products and ensure accurate billing.
• Issue Resolution: Analyze system reports to proactively expedite open orders. Resolve customer non-conformances and shipping delays with immediate containment actions.
• Sales Growth: Identify up-sell opportunities by matching complementary electrical supplies to the customer's business application.
• Continuous Training: Participate in ongoing manufacturer-led training to stay current on evolving electrical industry products and systems.

The essential functions of this role include:

• working in a smoke free environment

Skills

• Account Management
• Basic Software Skills
• Telephone Etiquette
• Typing Skills
• Filing
• Verbal Communication
• Responsiveness
• Confidentiality
• Customer Relations
• Written Communication
• Customer Relationship Management
• CUSTOMER ORDERS/SALES
• Customer support
• Basic Computer Skills

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.