Associate (Cashier, Court Monitor, Party Host and Krave Restaurant Staff)

Job Description

Job Description

Qualifications

Willingness to be a team player and hard worker

Must be able to communicate clearly with supervisors and managers but

Must understand and reinforce the Launch culture

Be able to reach, bend, stoop, and frequently lift up to 25 pounds

Be able to work in a standing position for long periods of time (up to 10 hours)

Must be outgoing and able to interact and engage with all guests to enhance guest experience

Oversee the safe operation of all attractions while providing friendly, responsive service to create an exceptional entertainment experience for our guests

An associate's attitude directly affects how Launch Family Entertainment as a whole is perceived

Your main functions as a court monitor are to ensure that all company policies are being followed, that all attractions are properly maintained to ensure a safe and enjoyable experience for all guests, and to actively interact and engage with the guests to enhance their overall experience

Your main functions as a cashier are selling and processing tickets, both in store and online, verifying waivers, and preparing guests for their experience

Your main functions as Krave staff member are to ensure that all health department & company policies are being adhered to at all times, properly selling and processing payments through the POS, and preparing and serving all food and beverage items to guests

Greet and assist guests entering the attractions

Explain jump areas and rules for each attraction

Ensure that all jumpers have a valid wristband, proper footwear, and no loose jewelry

Actively engage with guests and parents, making them feel welcomed and excited to be at Launch

Coordinate clearing the attractions of guests whose wristbands have expired

Coordinate clearing the courts or surrounding area when there is an injury

Ensure that all pads, nets, springs, and other safety items are installed and functioning properly

Ensure all guests are following the rules

Alert guests when their time has expired

Remove expired wristbands if needed

Assist all guests with any questions or concerns

Keep all attractions clean and sanitized

Conduct weekly and monthly maintenance on specific attractions

Monitor, clear, and organize neighboring areas of the park as needed

Report problems with equipment to the supervisor on duty

Maintain a fully stocked backpack of first aid supplies and charged walkie talkie

Attend to any and all injured visitors within your designated area and call for a supervisor to conduct an injury report

Complete trampoline/attraction safety checklist daily

Complete opening and closing checklists daily

Perform their job in a friendly, courteous manner at all times

Perform other related duties as assigned by supervisor and management

Prepare all Krave menu items using standard facility equipment and ensuring quality and efficiency and guest satisfaction

Assumes responsibility for quality of products prepared and served

Maintains the cleanliness of Krave to meet or exceed Health Department standards for cleanliness, food handling, and sanitation

Monitors stocks of ingredients and food items and assists with the preparation of inventory supply orders if needed

Ensures the neatness, cleanliness and orderliness of the facility by sweeping, mopping, stocking shelves, removing trash, etc

Properly store, label and date all products accordingly

Ensures that all items meet or exceed food safety standards

Presents a clean cut, neat, and professional image

Properly maintains and uses all equipment per manufacturer’s and company specifications

Exhibits and encourages proper hygiene and sanitary practices

Maintains a friendly, courteous, and cheerful demeanor at all times

Provides assistance to other employees to contribute to the best overall operation of the park

Constantly cleaning all countertops and tables in the Krave seating area

Constantly pushing in chairs and straightening up the Krave seating area

Perform other duties or roles as assigned by management or needed by the business

Receive payment by cash, credit cards, vouchers, and/or gift cards

Timely sale and processing of jump tickets, merchandise, gift cards, or other retail items to guests

Greet and assist guests entering the park

Assist guests with waiver completion

Properly verify and save new guest waivers

Prepare guests for jumping to include wristbands, footwear (if applicable) and tickets

Keep the front end area clean and organized.Monitor, clean, and organize neighboring areas of the park as needed

Report problems with cash registers, guests, or facilities to supervisor or manager on duty

Responsible for accurate cash and till management for their assigned drawer

Monitor marketing flier stocks and replenish as needed

Assist with retail sales of merchandise and footwear as needed

Explains basic rules of the attractions to all guests, helping to ensure all customer’s safety

Other duties as assigned by management or needed by the business

Complete opening and closing procedures/checklists

Performs his or her job in a friendly, courteous manner at all times

Promptly informs the supervisor of any and all customer complaints or comments

Remains diligent and focused during all monetary or credit card transactions so that his or her register is accurate at the end of each shift

Routinely clean and sanitize the front desk area, bathrooms, entry way, waiver kiosks, and arcade accordingly

Informs supervisor immediately of any product shortages

Performs other duties as assigned by management or needed by the business