Medical Support Assistant

Company Description Support veterans by keeping healthcare operations running smoothly within a structured clinical environment where your organization, customer service, and attention to detail help support timely access to healthcare services. At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide. Job Description You'll help veterans access care by coordinating appointments, managing medical records, and supporting front-line administrative operations within a structured, veteran-focused healthcare environment. Working alongside interdisciplinary clinical and administrative teams, you'll serve as an important resource for veterans and clinical staff while helping keep scheduling, documentation, patient communication, and administrative workflows accurate and timely. Employment Type: Full-Time Contingency: This position is contingent upon contract award. Schedule: Monday-Friday with an assigned eight-hour shift: 7:00 a.m.-3:30 p.m., 7:30 a.m.-4:00 p.m., or 8:00 a.m.-4:30 p.m. The schedule includes a 30-minute lunch period and two 15-minute breaks. No on-call service is required. Key Responsibilities Interpret and verify provider orders and coordinate appointments, consults, recalls, cancellations, rescheduling, no-show documentation, and related scheduling activities. Maintain electronic patient records by entering, updating, retrieving, scanning, and managing healthcare information within required medical-record and scheduling systems; upload outside records when assigned to Health Information Management. Provide front-line assistance to veterans by answering incoming and outgoing calls, greeting patients, responding to administrative questions, and connecting them with the appropriate staff or resources. Support Release of Information, insurance-document capture, encounter documentation, scheduling alerts, and other assigned patient-administration workflows. Assist veterans with My HealtheVet enrollment, authentication, secure messaging, and communication between patients and providers. Protect patient confidentiality and sensitive information in accordance with HIPAA, the Privacy Act, and applicable healthcare information-security requirements. Adapt to assigned administrative functions that may include Community Care, Health Information Management, Eligibility and Enrollment, transportation services, travel reimbursement, call-center support, or other patient-facing operations. If you take pride in being the person patients and clinical teams can depend on, you'll find your place here. Qualifications Requirements High school diploma or GED required. At least six months of clerical, office, customer service, or administrative experience, or one year of education above high school. Ability to type at least 40 words per minute. Ability to use electronic medical records, patient scheduling systems, databases, office equipment, and required reporting applications; basic knowledge of computerized patient-record functionality. Strong customer service and communication skills, with sound judgment, adaptability, and the ability to manage multiple priorities. U.S. Citizen or Permanent Resident required; ability to obtain and maintain the required VA Public Trust clearance. Additional Information Privacy Disclaimer: Policy Link By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes. Compensation Disclaimer: Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. Benefits Language (FTE roles): Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws. Equal Opportunity Employer (EEO) Statement: International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Work Location: Hampton, VA Compensation: USD 19.13 - USD 20 - hourly